Guest Service Rep

Marriott Hotels - 1201 Market Street - Responsibilities: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.; Operate telephone switchboard station.; Respond to and resolve guest requests, including wake-up call requests.; Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.; Review shift logs/daily memo books and document pertinent information in logbooks.