Campground Fan Ambassador - The Gorge Amp.
Live Nation Entertainment, George, WA, United States
WHO ARE WE?
At The Gorge Amphitheatre, an iconic outdoor music venue operated by Live Nation Entertainment, we host large concerts and festivals. Our teams coordinate venue operations, campgrounds, parking, guest services, safety, and production in a large outdoor environment with long show days.
Job Summary The Fan Ambassador is a front‑line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.
Key Responsibilities
Serve as a friendly and approachable point of contact for all campground guests
Greet guests upon arrival and throughout the campground with a positive attitude
Provide accurate information regarding campground rules, amenities, schedules, and event details
Assist with wayfinding and directing guests to campsites, facilities, and key locations
Proactively walk assigned areas to engage with guests and identify needs or concerns
Monitor campground areas for safety, cleanliness, and compliance with campground policies
De‑escalate minor guest concerns and, if necessary, elevate issues to supervisors
Support campground operations as needed, including light cleaning, restocking, or assisting other teams
Encourage a respectful, inclusive, and fun environment for all guests
Qualifications
Strong customer service and communication skills
Friendly, outgoing, and approachable demeanor
Ability to remain calm and professional in high‑energy or stressful situations
Reliable, punctual, and team‑oriented
Comfortable working outdoors in varying weather conditions
Ability to stand and walk for extended periods of time
Preferred Skills
Previous experience in customer service, hospitality, or events
Experience handling guest concerns or conflict resolutionKnowledge of the campground or event environment
Work Environment
Outdoor setting with high guest interaction
Fast‑paced, high‑energy environment during events
May include evenings, weekends, and holidays
Physical Requirements
Ability to walk long distances across campground terrain
Ability to lift up to 25 lbs occasionally
Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)
Key Expectations
Represent campground leadership with professionalism and positivity
Lead by example in guest service and teamwork
Uphold campground policies while maintaining a guest‑first mindset
EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. We support equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, gender, sexual orientation, intersectionality, or any other basis protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair‑chance ordinances. We also provide reasonable accommodations for qualified individuals with disabilities and for religious accommodations as required by law.
Compensation $17.13 USD – $20.00 USD hourly. Pay is based on market location, qualifications, skills, and experience.
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Job Summary The Fan Ambassador is a front‑line guest experience role responsible for creating a welcoming, safe, and positive environment for all campground guests. This position focuses on guest engagement, wayfinding, and proactive support to enhance the overall campground experience.
Key Responsibilities
Serve as a friendly and approachable point of contact for all campground guests
Greet guests upon arrival and throughout the campground with a positive attitude
Provide accurate information regarding campground rules, amenities, schedules, and event details
Assist with wayfinding and directing guests to campsites, facilities, and key locations
Proactively walk assigned areas to engage with guests and identify needs or concerns
Monitor campground areas for safety, cleanliness, and compliance with campground policies
De‑escalate minor guest concerns and, if necessary, elevate issues to supervisors
Support campground operations as needed, including light cleaning, restocking, or assisting other teams
Encourage a respectful, inclusive, and fun environment for all guests
Qualifications
Strong customer service and communication skills
Friendly, outgoing, and approachable demeanor
Ability to remain calm and professional in high‑energy or stressful situations
Reliable, punctual, and team‑oriented
Comfortable working outdoors in varying weather conditions
Ability to stand and walk for extended periods of time
Preferred Skills
Previous experience in customer service, hospitality, or events
Experience handling guest concerns or conflict resolutionKnowledge of the campground or event environment
Work Environment
Outdoor setting with high guest interaction
Fast‑paced, high‑energy environment during events
May include evenings, weekends, and holidays
Physical Requirements
Ability to walk long distances across campground terrain
Ability to lift up to 25 lbs occasionally
Must be able to work in outdoor weather conditions (heat, wind, dust, etc.)
Key Expectations
Represent campground leadership with professionalism and positivity
Lead by example in guest service and teamwork
Uphold campground policies while maintaining a guest‑first mindset
EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. We support equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, gender, sexual orientation, intersectionality, or any other basis protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair‑chance ordinances. We also provide reasonable accommodations for qualified individuals with disabilities and for religious accommodations as required by law.
Compensation $17.13 USD – $20.00 USD hourly. Pay is based on market location, qualifications, skills, and experience.
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