Product Support Digital Analyst - Fenton, MO
Fabick CAT, Fenton, MO, United States
Company Overview
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. The company has been in business for over 100 years and is headquartered in Fenton, Missouri. Job Summary
This role is the dealership owner for Caterpillar's Digital / Connectivity and Condition Monitoring execution. It provides guidance and direction to the Condition Monitoring Center, drives adoption of VisionLink and OLGA NextGen, and improves key performance metrics tied to connected assets and aftermarket opportunity. Responsibilities
Define roles and responsibilities for how Fabick partners with Caterpillar Condition Monitoring Lead Analysts (CMLA) and supports the CM PSE process. Collaborate with Product Support Sales Management to market EMSolutions/VisionLink and oil sampling (SOS) programs to drive sales growth and increase customer adoption. Establish goals and standardized processes to increase ARO and TCRA and improve the percentage of customers onboarded to VisionLink. Create and implement processes to grow incremental parts and service sales generated through EMSolutions and SOS insights. Develop, manage, and execute Fabick Targeted Connectivity programs to connect or reconnect assets with high OLGA potential. Design and implement processes to increase overall Connected Asset percentage as part of the CVA Fulfillment metric. Develop and execute a plan to increase the percentage of customers actively logging into VisionLink (% Equipment Management Customers), including Condition Monitoring onboarding efforts. Serve as the OLGA Champion and lead the NextGen OLGA transition across the organization. Perform other duties as assigned. Qualifications
High School diploma or GED required; Bachelor's degree preferred (Business Administration, Accounting, Engineering, or Finance). 2–3 years of Fabick or other Caterpillar Dealer service or product support experience. Strong accounting and mathematical abilities, analytical skills, and decision‑making competencies. Strong computer skills; proficiency in Microsoft Office, PowerPoint, and Outlook. Experience with DBS/AS400 and BMTS preferred. Exceptional written and oral communication skills. Detail oriented, organized, professional, motivated, and excellent time management. Able to travel as necessary to fulfill the requirements of the position. Physical Requirements
Must be able to sit, stand, walk, read, talk, write, and hear. Must occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be made if they do not create undue hardship and enable safe performance of essential functions. Equal Employment Opportunity Employer
Fabick Cat is an Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
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Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. The company has been in business for over 100 years and is headquartered in Fenton, Missouri. Job Summary
This role is the dealership owner for Caterpillar's Digital / Connectivity and Condition Monitoring execution. It provides guidance and direction to the Condition Monitoring Center, drives adoption of VisionLink and OLGA NextGen, and improves key performance metrics tied to connected assets and aftermarket opportunity. Responsibilities
Define roles and responsibilities for how Fabick partners with Caterpillar Condition Monitoring Lead Analysts (CMLA) and supports the CM PSE process. Collaborate with Product Support Sales Management to market EMSolutions/VisionLink and oil sampling (SOS) programs to drive sales growth and increase customer adoption. Establish goals and standardized processes to increase ARO and TCRA and improve the percentage of customers onboarded to VisionLink. Create and implement processes to grow incremental parts and service sales generated through EMSolutions and SOS insights. Develop, manage, and execute Fabick Targeted Connectivity programs to connect or reconnect assets with high OLGA potential. Design and implement processes to increase overall Connected Asset percentage as part of the CVA Fulfillment metric. Develop and execute a plan to increase the percentage of customers actively logging into VisionLink (% Equipment Management Customers), including Condition Monitoring onboarding efforts. Serve as the OLGA Champion and lead the NextGen OLGA transition across the organization. Perform other duties as assigned. Qualifications
High School diploma or GED required; Bachelor's degree preferred (Business Administration, Accounting, Engineering, or Finance). 2–3 years of Fabick or other Caterpillar Dealer service or product support experience. Strong accounting and mathematical abilities, analytical skills, and decision‑making competencies. Strong computer skills; proficiency in Microsoft Office, PowerPoint, and Outlook. Experience with DBS/AS400 and BMTS preferred. Exceptional written and oral communication skills. Detail oriented, organized, professional, motivated, and excellent time management. Able to travel as necessary to fulfill the requirements of the position. Physical Requirements
Must be able to sit, stand, walk, read, talk, write, and hear. Must occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be made if they do not create undue hardship and enable safe performance of essential functions. Equal Employment Opportunity Employer
Fabick Cat is an Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
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