Business Relationship Manager (Remote)
CareFirst BlueCross BlueShield, Reston, VA, United States
Role Overview
The IT Business Relationship Manager is a senior‑level, highly adaptable and versatile individual contributor who will serve as a trusted advisor and advocate for Information Technology capabilities, interfacing with business areas to support process efficiencies, operational scaling, technology enhancements, and proactive support for strategic and product development initiatives. The BRM will work with business and key stakeholders to identify, analyze, and capture business value for each initiative while aligning with corporate strategy and the IT roadmap.
Essential Functions
Ensure delivery of technology value by nurturing long‑term relationships and promoting IT as a driver of business solutions.
Measure, track, and report on value realization, performance metrics, and customer satisfaction of technology projects.
Develop a deep understanding of business from financial, administrative, and operational perspectives to ensure IT resources are selected and implemented to support short‑ and long‑term goals.
Partner with and provide direction to Business Process Analysts to deliver analysis artifacts and reporting/communication dashboards.
Continuously improve the BRM team’s playbook, standards, templates, and best practices for BRM and Business Process Analyst roles.
Report on ideas and ongoing Business Relationship Management initiatives to senior management.
Qualifications Education:
Bachelor’s Degree in Information Technology, Engineering, Business, or related field. If not holding a bachelor’s degree, an additional 4 years of relevant experience is required.
Experience:
10 years of progressive experience in business/system analysis, program/project management, or related advisory/delivery roles, with demonstrated delivery of complex initiatives in matrixed and cross‑functional teams.
Preferred Qualifications:
3+ years of prior consulting or professional services experience.
Knowledge, Skills, and Abilities
Understands business goals and priorities.
Maintains excellent knowledge of how the business functions.
Follows evolving market, industry, and consumer trends.
Builds relationships at all levels, including executive leadership.
Technology generalist with mastery in specialized areas.
Scans and understands technology trends and major vendors to support business capabilities.
Identifies business implications of new technologies.
Communicates complex ideas verbally and in writing.
Facilitates and organizes effectively.
Manages relationships excellently.
Proficient in MS Office (Excel, PowerPoint, Word).
Strong analytic skills using tools such as Power BI, Excel.
Licenses / Certifications CBRM (Certified Business Relationship Manager) preferred.
Compensation Salary Range: $113,120 – $202,202. Travel required approximately 20% client meetings.
Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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Essential Functions
Ensure delivery of technology value by nurturing long‑term relationships and promoting IT as a driver of business solutions.
Measure, track, and report on value realization, performance metrics, and customer satisfaction of technology projects.
Develop a deep understanding of business from financial, administrative, and operational perspectives to ensure IT resources are selected and implemented to support short‑ and long‑term goals.
Partner with and provide direction to Business Process Analysts to deliver analysis artifacts and reporting/communication dashboards.
Continuously improve the BRM team’s playbook, standards, templates, and best practices for BRM and Business Process Analyst roles.
Report on ideas and ongoing Business Relationship Management initiatives to senior management.
Qualifications Education:
Bachelor’s Degree in Information Technology, Engineering, Business, or related field. If not holding a bachelor’s degree, an additional 4 years of relevant experience is required.
Experience:
10 years of progressive experience in business/system analysis, program/project management, or related advisory/delivery roles, with demonstrated delivery of complex initiatives in matrixed and cross‑functional teams.
Preferred Qualifications:
3+ years of prior consulting or professional services experience.
Knowledge, Skills, and Abilities
Understands business goals and priorities.
Maintains excellent knowledge of how the business functions.
Follows evolving market, industry, and consumer trends.
Builds relationships at all levels, including executive leadership.
Technology generalist with mastery in specialized areas.
Scans and understands technology trends and major vendors to support business capabilities.
Identifies business implications of new technologies.
Communicates complex ideas verbally and in writing.
Facilitates and organizes effectively.
Manages relationships excellently.
Proficient in MS Office (Excel, PowerPoint, Word).
Strong analytic skills using tools such as Power BI, Excel.
Licenses / Certifications CBRM (Certified Business Relationship Manager) preferred.
Compensation Salary Range: $113,120 – $202,202. Travel required approximately 20% client meetings.
Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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