Leasing & Marketing Manager
The Scion Group, West Lafayette, IN, United States
Eligible to work in the United States. We are not able to sponsor visas.
This opportunity is located in West Lafayette, IN.
At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel more like home.
We’re looking for a
Customer & Sales Experience Manager (CXM)
who will use their passion for people to lead a team of relationship builders who strive for customer satisfaction and drive the organization’s revenue goals. The CXM will implement and maintain initiatives that support our revenue and sales goals while delivering an exceptional customer experience and fostering a customer‑centric culture.
Your Benefits
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Maternal Leave
Parental Leave
Learning reimbursement opportunities
Key attributes in our next team member
Customer‑Centric Attitude
Master of Priorities
Empathetic
Reliable
Motivator
Communicator
Responsibilities Sales and Revenue Management
Manage all customer interactions on the sales floor, personally and by directing team members to align with company standards.
Escalate customer feedback on sales barriers and implement solutions.
Work with various constituents to develop annual (and as needed) market and demand feasibility analyses, creating community revenue plans that include renewal plans, incentives, unit mix configurations, rates, premiums, fees, and deadlines; then communicate revenue goals to the team.
Present performance results of current sales strategies and recommend revisions and augmentations to improve sales and revenue attainment.
Manage the marketing budget and report on revenue proforma, accurately tracking achievement of revenue targets, including overall market rates, gain‑to‑lease, loss‑to‑lease, concessions, and leasing velocity.
Report on key performance indicators as requested by management and maintain all data within Business Intelligence.
Operate all aspects of customer experience and sales in line with property brand standards.
Continuously maintain and communicate current information on:
General community knowledge (buildings, unit mix, amenities, location, university relationships, etc.)
Market data and the community’s value proposition relative to peers.
Content and administrative processes of the application, housing agreement, assignment process, community policies, and use of Property Management Software and addenda.
Sales skills and the ability to interact with customers to meet revenue targets.
Actively pursue training opportunities, follow Scion’s policies and Fair Housing Laws, and attend all required in‑person training.
Customer Experience & Marketing Initiatives
Provide immediate assistance to customers as needed.
Plan, promote, and execute customer experience initiatives for all customers and for both community and on‑campus throughout the year.
Utilize social media and communication platforms to engage customers and narrate the lifestyle and experience of living at the community via photography, videography, and written content.
Manage promotional material and property incentives through the marketing and concession budget.
Actively manage and respond to publicly posted customer concerns using the platforms outlined in Scion’s guidelines.
Team Member Management
Schedule all customer experience, sales, and marketing associates to maximize coverage and align talents with organizational needs.
Encourage and manage team members; support day‑to‑day operations.
Participate in recruiting and selection of all customer experience, sales, and team members.
Train and hold all team members accountable for delivering exceptional customer experience, meeting revenue and sales goals, and consistently reinforcing Scion’s expectations.
Deliver coaching conversations that reinforce opportunities to maintain superior customer experience and sales strategies.
Qualifications
College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
Ability and willingness to work up to six days per week to provide necessary management coverage.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Commitment to excellence and high standards, with acute attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Property Management Systems.
Works well with all levels of management.
Strong organizational, problem‑solving, and analytical skills.
Handles multiple, complex projects with minimal guidance, prioritizes effectively, and meets deadlines.
Works well independently and as a member of various teams.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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This opportunity is located in West Lafayette, IN.
At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel more like home.
We’re looking for a
Customer & Sales Experience Manager (CXM)
who will use their passion for people to lead a team of relationship builders who strive for customer satisfaction and drive the organization’s revenue goals. The CXM will implement and maintain initiatives that support our revenue and sales goals while delivering an exceptional customer experience and fostering a customer‑centric culture.
Your Benefits
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Maternal Leave
Parental Leave
Learning reimbursement opportunities
Key attributes in our next team member
Customer‑Centric Attitude
Master of Priorities
Empathetic
Reliable
Motivator
Communicator
Responsibilities Sales and Revenue Management
Manage all customer interactions on the sales floor, personally and by directing team members to align with company standards.
Escalate customer feedback on sales barriers and implement solutions.
Work with various constituents to develop annual (and as needed) market and demand feasibility analyses, creating community revenue plans that include renewal plans, incentives, unit mix configurations, rates, premiums, fees, and deadlines; then communicate revenue goals to the team.
Present performance results of current sales strategies and recommend revisions and augmentations to improve sales and revenue attainment.
Manage the marketing budget and report on revenue proforma, accurately tracking achievement of revenue targets, including overall market rates, gain‑to‑lease, loss‑to‑lease, concessions, and leasing velocity.
Report on key performance indicators as requested by management and maintain all data within Business Intelligence.
Operate all aspects of customer experience and sales in line with property brand standards.
Continuously maintain and communicate current information on:
General community knowledge (buildings, unit mix, amenities, location, university relationships, etc.)
Market data and the community’s value proposition relative to peers.
Content and administrative processes of the application, housing agreement, assignment process, community policies, and use of Property Management Software and addenda.
Sales skills and the ability to interact with customers to meet revenue targets.
Actively pursue training opportunities, follow Scion’s policies and Fair Housing Laws, and attend all required in‑person training.
Customer Experience & Marketing Initiatives
Provide immediate assistance to customers as needed.
Plan, promote, and execute customer experience initiatives for all customers and for both community and on‑campus throughout the year.
Utilize social media and communication platforms to engage customers and narrate the lifestyle and experience of living at the community via photography, videography, and written content.
Manage promotional material and property incentives through the marketing and concession budget.
Actively manage and respond to publicly posted customer concerns using the platforms outlined in Scion’s guidelines.
Team Member Management
Schedule all customer experience, sales, and marketing associates to maximize coverage and align talents with organizational needs.
Encourage and manage team members; support day‑to‑day operations.
Participate in recruiting and selection of all customer experience, sales, and team members.
Train and hold all team members accountable for delivering exceptional customer experience, meeting revenue and sales goals, and consistently reinforcing Scion’s expectations.
Deliver coaching conversations that reinforce opportunities to maintain superior customer experience and sales strategies.
Qualifications
College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
Ability and willingness to work up to six days per week to provide necessary management coverage.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Commitment to excellence and high standards, with acute attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Property Management Systems.
Works well with all levels of management.
Strong organizational, problem‑solving, and analytical skills.
Handles multiple, complex projects with minimal guidance, prioritizes effectively, and meets deadlines.
Works well independently and as a member of various teams.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
#J-18808-Ljbffr