Billing Solutions Specialist: 1:00pm-9:00 pm (Peoria, IL)
RLI, Peoria, IL, United States
Billing Solutions Specialist I
Under frequent supervision, the Billing Solutions Specialist I supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, processes return mail, and assists with payment posted and related administrative tasks. Principal duties and responsibilities include: Assist in handling incoming calls and emails, responding and answering questions. Process return mail and initiate research to determine correct addresses as needed. Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks. Provide basic operational and customer support to insureds and agents. Conduct effective communication via telephone and email with various internal or external channels. Assist in researching and developing appropriate answers to inquiries based on customer channel. Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken. This position is scheduled for a 1:00 PM
9:00 PM shift. Education and experience typically require a high school diploma and 0+ years of related experience [OR] equivalent level of education and experience. Knowledge, skills, and competencies include: Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions. Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes. Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management. Ability to provide excellent customer service support in a timely and friendly manner. Detail oriented with good organizational skills. Compensation overview includes a base pay range of $18.01 - $23.77. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Total rewards include financial incentives, work & life benefits, health & wellness, personal & professional growth, and diversity & inclusion.
Under frequent supervision, the Billing Solutions Specialist I supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, processes return mail, and assists with payment posted and related administrative tasks. Principal duties and responsibilities include: Assist in handling incoming calls and emails, responding and answering questions. Process return mail and initiate research to determine correct addresses as needed. Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks. Provide basic operational and customer support to insureds and agents. Conduct effective communication via telephone and email with various internal or external channels. Assist in researching and developing appropriate answers to inquiries based on customer channel. Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken. This position is scheduled for a 1:00 PM
9:00 PM shift. Education and experience typically require a high school diploma and 0+ years of related experience [OR] equivalent level of education and experience. Knowledge, skills, and competencies include: Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions. Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes. Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management. Ability to provide excellent customer service support in a timely and friendly manner. Detail oriented with good organizational skills. Compensation overview includes a base pay range of $18.01 - $23.77. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Total rewards include financial incentives, work & life benefits, health & wellness, personal & professional growth, and diversity & inclusion.