Customer Service Representative
Tower Industries, Inc., Massillon, OH, United States
Customer Service Representative
Tower Industries is looking for a professional and engaging Customer Service Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order. Key Responsibilities: Customer Interaction: Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections. Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service. Customer Retention: Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes an exceptional customer experience. Position Requirements: General Requirements: Core Values Fit: You must be committed to our values: Kind, Take Initiative, Get It Done, Make It Right, Humble, and Enthusiastic. A pleasant phone voice, excellent attitude, and a genuine desire to assist both customers and co-workers are essential. Ability to quickly recall information, work effectively in a challenging environment, and act independently with strong diligence. Strong verbal and written communication skills. Must have high-level math skills and the ability to read and interpret measurements with total accuracy. A base knowledge (or the quick ability to learn) of the fabrication and installation processes for countertops and showers. Qualifications: Minimum of five (5) years of proven customer service experience. General construction knowledge and/or experience is highly preferred. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EOS (Entrepreneurial Operating System) is a plus. High school diploma or equivalent; ability to perform job duties satisfactorily as outlined. About the Organization: Tower Industries is the premier provider of premium surfacing solutions for a wide variety of residential, commercial, and institutional applications. We have worked tirelessly to build a business driven by hard work, top-quality surfacing products, innovative solutions, and continuous improvement. All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing facility located in Massillon, Ohio. We work regularly with architects, designers, contractors, and builders, offering open lines of communication, creative ideas, and responsive customer service. Our unrivaled flexibility, in both our business model and the design of our products, allows you to focus on other pressing business priorities. Our Mission: Tower Industries is committed to serving a wide range of national clients, including commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We also regionally and locally serve residential customers, commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We are dedicated to exceeding customer expectations and delivering absolute, on-time performance. We are a drug-free workplace. This position is currently accepting applications.
Tower Industries is looking for a professional and engaging Customer Service Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order. Key Responsibilities: Customer Interaction: Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections. Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service. Customer Retention: Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes an exceptional customer experience. Position Requirements: General Requirements: Core Values Fit: You must be committed to our values: Kind, Take Initiative, Get It Done, Make It Right, Humble, and Enthusiastic. A pleasant phone voice, excellent attitude, and a genuine desire to assist both customers and co-workers are essential. Ability to quickly recall information, work effectively in a challenging environment, and act independently with strong diligence. Strong verbal and written communication skills. Must have high-level math skills and the ability to read and interpret measurements with total accuracy. A base knowledge (or the quick ability to learn) of the fabrication and installation processes for countertops and showers. Qualifications: Minimum of five (5) years of proven customer service experience. General construction knowledge and/or experience is highly preferred. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EOS (Entrepreneurial Operating System) is a plus. High school diploma or equivalent; ability to perform job duties satisfactorily as outlined. About the Organization: Tower Industries is the premier provider of premium surfacing solutions for a wide variety of residential, commercial, and institutional applications. We have worked tirelessly to build a business driven by hard work, top-quality surfacing products, innovative solutions, and continuous improvement. All Tower Industries products are custom-fabricated in our 60,000 square foot manufacturing facility located in Massillon, Ohio. We work regularly with architects, designers, contractors, and builders, offering open lines of communication, creative ideas, and responsive customer service. Our unrivaled flexibility, in both our business model and the design of our products, allows you to focus on other pressing business priorities. Our Mission: Tower Industries is committed to serving a wide range of national clients, including commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We also regionally and locally serve residential customers, commercial general contractors, millwork/casework suppliers, dealers, builders, specifiers, architects, and designers. We are dedicated to exceeding customer expectations and delivering absolute, on-time performance. We are a drug-free workplace. This position is currently accepting applications.