Lead Samsung Experience Consultant

Overview

Become a Full-Time Retail Sales Associate for Samsung Electronics America (SEA)! We are 2020 Companies, an outsourced sales and marketing company that serves well-known consumer electronics, telecom, and energy brands. We hire, train and deploy people like you to represent these brands. If you are passionate about cutting‑edge technology and strive to provide first‑rate customer service, join our team of experienced salespeople to drive consumer sales of Samsung devices, including phones, tablets, wearables and more. We are looking for a motivated Samsung Experience Consultant (SEC) to drive sales within a Best Buy retail store. The ideal candidate will excel in sales and consumer electronics, be well organized, a self‑starter, and have a passion for customer service and a knack for building relationships.

Job Type

Regular

Work Location

Best Buy 1423 - San Jose, CA 95125

Day‑in‑the‑Life As a Retail Sales Associate

• Demonstrate, sell, and promote Samsung products to customers in Best Buy
• Ensure that consumers have the latest and most relevant product information available when making a purchase decision
• Excel at building relationships with Best Buy associates and leadership within the retail store through daily trainings, collaboration and goal sharing

What’s in it for you?

• Competitive weekly pay
• Hourly Pay: $25.00 per hour
• Earn a bonus, paid quarterly
• Next day pay on-demand with DailyPay
• Paid training completed online, at home via computer or mobile device
• Apparel provided
• Company provided Tablet or Phone
• Exciting work environment to showcase your customer service skills
• Share and learn with ongoing training and development
• Work an average of 32+ hours per week
• Scheduled to work during high traffic times including weekends, weekdays and some holidays
• Eligible for medical/dental/vision benefits
• Paid time off + paid holidays
• 401k with company match

Core Competencies

Skills utilized as an SEC that are identified as drivers of success: Plan and Align, Drive Results, Customer Focus, Collaborates, and Tech Savvy.

Key Responsibilities

• Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques
• Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs
• Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist
• Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams
• Meet or exceed personal and store sales goals on a monthly basis
• Provide excellent customer and client service through interaction with both customers and Best Buy employees
• Ensure retail brand standards are met through merchandising, security, installation, and cleanliness
• Complete display resets upon request and during new product launches
• Complete daily reporting on sales performance and retail insights

Performance Measurements

• Regular and prompt attendance
• Daily accurate reporting
• Meet or exceed established monthly/weekly sales quota/goals
• Customer/client satisfaction

Qualifications

• High school diploma or equivalent required
• Six (6) months prior sales, retail, telecom or marketing experience preferred
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem‑solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to work independently and manage multiple priorities in a fast‑paced environment
• Availability to work weekend evening and high demand retail holidays
• Ability to maintain customer confidentiality

Equal Opportunity Statement

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

#J-18808-Ljbffr