Dealer Success Manager
Curbee, Detroit, MI, United States
Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.
The Role We’re looking for a hands‑on Dealer Success Manager to partner closely with dealership teams and drive performance on the Curbee platform. In this role, you’ll work directly in the field to ensure dealers aren’t just live—as actively engaged and seeing real results. This isn’t a passive account management position; you’ll take ownership of adoption, utilization, and overall success.
Your focus is simple: increase usage, strengthen engagement, and deliver measurable impact across your dealer portfolio.
What You’ll Do
Own Dealer Performance:
Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
Launch Dealers:
Lead in‑person launches across dealers to ensure teams are trained, aligned, and ready to execute
Partner with Leadership:
Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
Drive Adoption:
Support dealers post‑launch, turning go‑live into consistent usage across BDC and service teams
Identify Gaps:
Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
Manage Performance:
Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
Drive Execution:
Deliver clear, actionable recommendations and follow through to ensure adoption
Support Growth:
Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities
What We’re Looking For
Automotive experience (2+ years):
Background in dealership operations, customer success, or dealer‑facing roles
Understanding of fixed ops:
Familiarity with BDC, service workflows, and dealership operations
Execution‑focused:
Ability to identify issues and drive follow‑through to resolution
Field‑ready:
Comfortable working onsite with dealership teams
Strong communicator:
Able to work across frontline staff and leadership effectively
High ownership:
Takes responsibility for outcomes and steps in where needed
Adaptable:
Comfortable operating in a fast‑moving environment with ambiguity
Your Superpowers
Driving engagement and adoption
Simplifying complex problems into clear actions
Building strong relationships with dealership teams
Accountability internally on our team and with our clients
Operating with urgency and focusing on results
What You’ll Get
$90,000 - 115,000 Salary (depending on experience)
Performance Bonuses (quarterly and annually)Equity ownership (because we’re all in this together)
Comprehensive benefits with unlimited PTO
Referral incentives for new clients and internal employee hires
The chance to make a massive impact on a small, fast‑moving team.
More About Us Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game‑changing customer experience while driving revenue growth. Our innovative technology supports AI‑powered scheduling & analytics, ensuring dealers efficiently “go mobile.”
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The Role We’re looking for a hands‑on Dealer Success Manager to partner closely with dealership teams and drive performance on the Curbee platform. In this role, you’ll work directly in the field to ensure dealers aren’t just live—as actively engaged and seeing real results. This isn’t a passive account management position; you’ll take ownership of adoption, utilization, and overall success.
Your focus is simple: increase usage, strengthen engagement, and deliver measurable impact across your dealer portfolio.
What You’ll Do
Own Dealer Performance:
Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
Launch Dealers:
Lead in‑person launches across dealers to ensure teams are trained, aligned, and ready to execute
Partner with Leadership:
Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
Drive Adoption:
Support dealers post‑launch, turning go‑live into consistent usage across BDC and service teams
Identify Gaps:
Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
Manage Performance:
Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
Drive Execution:
Deliver clear, actionable recommendations and follow through to ensure adoption
Support Growth:
Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities
What We’re Looking For
Automotive experience (2+ years):
Background in dealership operations, customer success, or dealer‑facing roles
Understanding of fixed ops:
Familiarity with BDC, service workflows, and dealership operations
Execution‑focused:
Ability to identify issues and drive follow‑through to resolution
Field‑ready:
Comfortable working onsite with dealership teams
Strong communicator:
Able to work across frontline staff and leadership effectively
High ownership:
Takes responsibility for outcomes and steps in where needed
Adaptable:
Comfortable operating in a fast‑moving environment with ambiguity
Your Superpowers
Driving engagement and adoption
Simplifying complex problems into clear actions
Building strong relationships with dealership teams
Accountability internally on our team and with our clients
Operating with urgency and focusing on results
What You’ll Get
$90,000 - 115,000 Salary (depending on experience)
Performance Bonuses (quarterly and annually)Equity ownership (because we’re all in this together)
Comprehensive benefits with unlimited PTO
Referral incentives for new clients and internal employee hires
The chance to make a massive impact on a small, fast‑moving team.
More About Us Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game‑changing customer experience while driving revenue growth. Our innovative technology supports AI‑powered scheduling & analytics, ensuring dealers efficiently “go mobile.”
#J-18808-Ljbffr