Packaged Gases Customer Service Representative - Nacogdoches TX
Western International Gas & Cylinders, Inc., Nacogdoches, TX, United States
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Essential Functions
Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customersatisfaction
eeds. Provide quotes or complete the sale if the campaign is appropriate to directly gain new business. Probe and identify problematic situations/opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up. Restock store merchandise as needed. Arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise. Manage requests for products, price and technical information. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. Maintain showroom cleanliness by procedures set forth by management. Identify sources of leads and manage the pre‑qualification process in collaboration with sales and corporate marketing. Track results of outbound campaign efforts. Back up inbound customer service, as needed. Comply with all DOT and OSHA regulations. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. Required for All Jobs
Perform other duties as assigned. Comply with all policies and standards. Qualifications
Education
Associate's Degree Bachelor's Degree Work Experience
1-3 years 4-6 years 7-9 years Knowledge, Skills and Abilities
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships. Ability to work independently and under some pressure to meet deadlines. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to learn MTG's business/product types/organization/transaction systems. Excellent telephone communications skills. Excellent organizational skills. Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook‑Email). Licenses and Certifications
None specified. Physical Demands / Working Conditions
Prolonged standing, walking short distances, using hands to handle, control of objects or tools, supplies, operate a computer, keyboard and mouse, reaching items on a counter, taking on phone calls. Weight and motion: Rarely, occasionally, frequently, constantly. Transport/lifting, transport/carrying, exerting force/pushing, positions: self stooping, kneeling, crouching, crawling. Repetitive motions, coordination, communication/talking, communication/hearing. Travel Requirements
Brief description: None specified. Mental Demands
Rarely, occasionally, frequently, constantly. Indoor retail‑store environment with controlled temperature, moderate noise level, computer screen exposure. The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AAM/F/VET/Disability
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Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customersatisfaction
eeds. Provide quotes or complete the sale if the campaign is appropriate to directly gain new business. Probe and identify problematic situations/opportunities that could protect or yield new business for MTG and communicate the information to the appropriate function for follow up. Restock store merchandise as needed. Arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise. Manage requests for products, price and technical information. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. Maintain showroom cleanliness by procedures set forth by management. Identify sources of leads and manage the pre‑qualification process in collaboration with sales and corporate marketing. Track results of outbound campaign efforts. Back up inbound customer service, as needed. Comply with all DOT and OSHA regulations. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. Required for All Jobs
Perform other duties as assigned. Comply with all policies and standards. Qualifications
Education
Associate's Degree Bachelor's Degree Work Experience
1-3 years 4-6 years 7-9 years Knowledge, Skills and Abilities
High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships. Ability to work independently and under some pressure to meet deadlines. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to learn MTG's business/product types/organization/transaction systems. Excellent telephone communications skills. Excellent organizational skills. Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook‑Email). Licenses and Certifications
None specified. Physical Demands / Working Conditions
Prolonged standing, walking short distances, using hands to handle, control of objects or tools, supplies, operate a computer, keyboard and mouse, reaching items on a counter, taking on phone calls. Weight and motion: Rarely, occasionally, frequently, constantly. Transport/lifting, transport/carrying, exerting force/pushing, positions: self stooping, kneeling, crouching, crawling. Repetitive motions, coordination, communication/talking, communication/hearing. Travel Requirements
Brief description: None specified. Mental Demands
Rarely, occasionally, frequently, constantly. Indoor retail‑store environment with controlled temperature, moderate noise level, computer screen exposure. The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AAM/F/VET/Disability
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