Commercial Sales & Service Specialist
United Phosphorus Limited (UPL), Monrovia, CA, United States
Role Purpose
The Commercial Sales and Service Specialist is a hybrid customer‑facing role responsible for driving commercial growth and account management while delivering high‑quality service and support. The role combines sales execution, account support, and hands‑on service activities to maximize customer satisfaction, retention, and revenue performance.
Key Responsibilities
Pursue opportunities for upselling, cross‑selling, and renewals
Identify prospective accounts, building relationships and understanding operational needs
Support new business development through lead generation and follow‑up
Account Management
Serve as the primary contact for assigned customer accounts
Develop strong, long‑term customer relationships based on trust and reliability
Understand customer operations, applications, and business needs
Conduct regular customer visits and performance check‑ins
Manage customer expectations
Provide detailed and accurate forecasts of products
Serve as Service Technician at assigned accounts, responding promptly to customer needs
Install, commission, inspect, maintain, and repair company products and systems
Diagnose technical issues and perform effective troubleshooting and corrective actions
Conduct preventive maintenance according to service schedules and standards
Document service activities, conditions, and corrective actions accurately
Ensure compliance with health, safety, quality, and regulatory requirements
Internal Coordination & Reporting
Coordinate with service, operations, and customer service teams to support clients
Track sales performance, account activity, and commercial efficiencies
Participate in technical, safety, and sales training programs
Collaborate with R&D, Technical team, and Management to provide continuous improvement of products and processes
Qualifications & Experience
Technical diploma or degree in engineering, electronics, mechanics, or related field preferred
3+ years of experience in field service, technical sales, or account management
Experience handling customer accounts in a B2B environment preferred
Strong understanding of service operations with a commercial mindset
Valid driver’s license, able to haul materials and tow trailers
Key Skills & Competencies
Strong technical troubleshooting and diagnostic skills
Excellent relationship‑building and communication abilities
Sales, negotiation, and presentation skills
Customer‑centric and solution‑oriented approach
Strong organization, time management, and follow‑throughProficiency with service tools and MS Office
Location
Southern California
Travel
Daily travel throughout the region with occasional overnight travel to various regions as needed.
Additional Information
Number of direct reports – 0
Number of indirect reports – 0
Budget responsibilities – Will be outlined on Personal Goals
Key Competencies
Being resilient – Ability to manage crises and volatile situations effectively.
Customer focus – Ability to build strong customer relationships and deliver customer‑centric solutions.
Decision making & accountability – Identify and understand problems, issues, and opportunities; make effective decisions based on available facts and constraints.
Resourcefulness – Identify, secure, and deploy resources effectively and efficiently.
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The Commercial Sales and Service Specialist is a hybrid customer‑facing role responsible for driving commercial growth and account management while delivering high‑quality service and support. The role combines sales execution, account support, and hands‑on service activities to maximize customer satisfaction, retention, and revenue performance.
Key Responsibilities
Pursue opportunities for upselling, cross‑selling, and renewals
Identify prospective accounts, building relationships and understanding operational needs
Support new business development through lead generation and follow‑up
Account Management
Serve as the primary contact for assigned customer accounts
Develop strong, long‑term customer relationships based on trust and reliability
Understand customer operations, applications, and business needs
Conduct regular customer visits and performance check‑ins
Manage customer expectations
Provide detailed and accurate forecasts of products
Serve as Service Technician at assigned accounts, responding promptly to customer needs
Install, commission, inspect, maintain, and repair company products and systems
Diagnose technical issues and perform effective troubleshooting and corrective actions
Conduct preventive maintenance according to service schedules and standards
Document service activities, conditions, and corrective actions accurately
Ensure compliance with health, safety, quality, and regulatory requirements
Internal Coordination & Reporting
Coordinate with service, operations, and customer service teams to support clients
Track sales performance, account activity, and commercial efficiencies
Participate in technical, safety, and sales training programs
Collaborate with R&D, Technical team, and Management to provide continuous improvement of products and processes
Qualifications & Experience
Technical diploma or degree in engineering, electronics, mechanics, or related field preferred
3+ years of experience in field service, technical sales, or account management
Experience handling customer accounts in a B2B environment preferred
Strong understanding of service operations with a commercial mindset
Valid driver’s license, able to haul materials and tow trailers
Key Skills & Competencies
Strong technical troubleshooting and diagnostic skills
Excellent relationship‑building and communication abilities
Sales, negotiation, and presentation skills
Customer‑centric and solution‑oriented approach
Strong organization, time management, and follow‑throughProficiency with service tools and MS Office
Location
Southern California
Travel
Daily travel throughout the region with occasional overnight travel to various regions as needed.
Additional Information
Number of direct reports – 0
Number of indirect reports – 0
Budget responsibilities – Will be outlined on Personal Goals
Key Competencies
Being resilient – Ability to manage crises and volatile situations effectively.
Customer focus – Ability to build strong customer relationships and deliver customer‑centric solutions.
Decision making & accountability – Identify and understand problems, issues, and opportunities; make effective decisions based on available facts and constraints.
Resourcefulness – Identify, secure, and deploy resources effectively and efficiently.
#J-18808-Ljbffr