Borrower Solutions Specialist
Nichols College, Dudley, MA, United States
and the job listing Expires on May 16, 2026
Full-Time Job Accounting, Data Analytics, Economics & Finance
Borrower Solutions and Loss Mitigation Specialist We’re seeking a
Borrower Solutions and Loss Mitigation Specialist
to join our Loan Servicing team. In this role, you’ll work closely with mortgage and auto lease borrowers who are experiencing payment challenges. This position plays a critical role in borrower communication, delinquency management, and loss mitigation reporting across both mortgage and auto lease portfolios.
Preferred Qualifications
Experience in banking, mortgage collections, loan servicing, or other financial services roles involving borrower support and sensitive financial conversations.
What We’re Looking For
Problem-Solver:
Skilled at identifying causes of delinquency and recommending appropriate repayment or hardship solutions within investor guidelines
Strong Communicator:
Ability to professionally and empathetically communicate with borrowers, credit unions, and investors via phone, email, and written correspondence
Detail-Oriented:
Able to manage time-sensitive tasks, maintain accurate documentation, and ensure regulatory compliance
Self-Motivated:
Comfortable managing workflow, deadlines, and reporting independently
Education & Experience:
Minimum of two years of experience in the financial industry
What You’ll Do
Communicate with borrowers to resolve delinquency and payment-related issues through phone and email
Review accounts to identify causes of delinquency and discuss repayment or hardship assistance options
Process and document loss mitigation and hardship requests in compliance with investor and regulatory guidelines
Generate required delinquency notices and maintain accurate borrower and account records
Coordinate with investors, agencies, credit unions, and internal servicing teams to report status, resolve discrepancies, and prepare reports
Our Benefits Package
401(k) with employer matching
Medical, dental, and vision insurance
Life, AD&D, short-term and long-term disability coverage
Paid time off
Team-building events and employee recognition
About Centennial Lending Centennial Lending is a dynamic and growing Credit Union Service Organization based in Firestone, CO. We specialize in a wide range of financial products and servicing solutions, including conventional, FHA, VA, and USDA mortgages, as well as auto lease servicing. Through our strong partnerships with credit unions and their members, we are committed to delivering exceptional service and meaningful financial solutions.
Ready to Join Us? If you’re looking for a rewarding opportunity in a collaborative and growth-focused environment, we’d love to hear from you. Apply today and become part of the Centennial Lending team.
Learn more about our company: www.centennial-lending.com
#J-18808-Ljbffr
Full-Time Job Accounting, Data Analytics, Economics & Finance
Borrower Solutions and Loss Mitigation Specialist We’re seeking a
Borrower Solutions and Loss Mitigation Specialist
to join our Loan Servicing team. In this role, you’ll work closely with mortgage and auto lease borrowers who are experiencing payment challenges. This position plays a critical role in borrower communication, delinquency management, and loss mitigation reporting across both mortgage and auto lease portfolios.
Preferred Qualifications
Experience in banking, mortgage collections, loan servicing, or other financial services roles involving borrower support and sensitive financial conversations.
What We’re Looking For
Problem-Solver:
Skilled at identifying causes of delinquency and recommending appropriate repayment or hardship solutions within investor guidelines
Strong Communicator:
Ability to professionally and empathetically communicate with borrowers, credit unions, and investors via phone, email, and written correspondence
Detail-Oriented:
Able to manage time-sensitive tasks, maintain accurate documentation, and ensure regulatory compliance
Self-Motivated:
Comfortable managing workflow, deadlines, and reporting independently
Education & Experience:
Minimum of two years of experience in the financial industry
What You’ll Do
Communicate with borrowers to resolve delinquency and payment-related issues through phone and email
Review accounts to identify causes of delinquency and discuss repayment or hardship assistance options
Process and document loss mitigation and hardship requests in compliance with investor and regulatory guidelines
Generate required delinquency notices and maintain accurate borrower and account records
Coordinate with investors, agencies, credit unions, and internal servicing teams to report status, resolve discrepancies, and prepare reports
Our Benefits Package
401(k) with employer matching
Medical, dental, and vision insurance
Life, AD&D, short-term and long-term disability coverage
Paid time off
Team-building events and employee recognition
About Centennial Lending Centennial Lending is a dynamic and growing Credit Union Service Organization based in Firestone, CO. We specialize in a wide range of financial products and servicing solutions, including conventional, FHA, VA, and USDA mortgages, as well as auto lease servicing. Through our strong partnerships with credit unions and their members, we are committed to delivering exceptional service and meaningful financial solutions.
Ready to Join Us? If you’re looking for a rewarding opportunity in a collaborative and growth-focused environment, we’d love to hear from you. Apply today and become part of the Centennial Lending team.
Learn more about our company: www.centennial-lending.com
#J-18808-Ljbffr