BPO Senior Director

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a BPO Senior Director to join our team.

Senior Director – Lead our BPS Banking & Financial Services (BFS) industry domain. This executive‑level role is ideal for a strategic leader who excels in operational oversight, client engagement, organizational leadership, and business growth. The Senior Director will guide multiple departments, drive strategic initiatives, manage large‑scale client programs, and serve as a thought leader within NTT DATA.

Must Live in Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short‑ and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

Salary for this role is $160,000 per year.

Key Responsibilities

Strategic Leadership & Operations

• Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.
• Establish operational objectives for managers and professional teams across assigned business areas.
• Develop and execute comprehensive strategic and operational business plans for the department.
• Make critical decisions that directly impact financial operations, performance, and business outcomes.
• Advise executive leadership teams on evolving market conditions and needed internal adjustments.

Client & Engagement Management

• Lead and manage staff for large, complex client engagements within the BFS industry.
• Demonstrate exceptional leadership, interpersonal ability, and client relationship management.
• Act as a business leader for new business development, sales support, and delivery of new client engagements.
• Serve as an internal and external expert in addressing complex organizational business challenges.

People Leadership

• Model exceptional communication, influence, and leadership capabilities.
• Build and inspire high‑performing teams while fostering a culture of excellence, accountability, and collaboration.
• Provide mentorship and organizational guidance to managers and senior professionals.

Operational & Financial Acumen

• Apply expert knowledge of project management principles and methodologies.
• Demonstrate advanced analytical and problem‑solving capabilities.
• Own budgeting, financial management, and P&L responsibilities.
• Develop complex operational and strategic plans that support long‑term business success.
• P&L Growth responsibility.

Additional Requirements

• Ability to physically perform general office duties, with or without reasonable accommodation.
• Commitment to supporting the BPS BFS Industry Domain.
• Proven experience balancing revenue objectives with customer needs, resulting in sustained client relationships.

Qualifications

Required

• 15 years of relevant industry experience with increasing levels of responsibility.
• 7 years of managerial or leadership experience overseeing teams or departments.
• Undergraduate degree or equivalent combination of education and experience.
• Demonstrated experience leading large‑scale client programs and business operations.
• Expertise in project management, consulting methodologies, and operational execution.
• Graduate degree (MBA or related field).
• Experience within the BPS BFS domain or related financial services sectors.

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check.

Equal Employment Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( If you’d like more information on your EOO rights under the law, please click here ( For Pay Transparency information, please click here (

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