Store Director

The Store Director at our Palm Beach Gardens, FL location serves as a leader in one of Hamilton’s iconic storefronts, provides an exceptional client experience, ensures an equally exceptional team member experience, and works to chart the course for future success of the brand. This role is primarily responsible for overseeing all store functions in areas of customer service, sales goal achievement, inventory control, merchandise presentation, store operations, security, training and scheduling. Hamilton Store Directors are expected to treat the store as if it were their own, with significant empowerment to express and implement entrepreneurial energy to enhance the Hamilton brand. This role has the opportunity to enter and exciting and fast-paced luxury environment.

This position is required to work nights, weekends, some holidays, and peak sales periods.

Responsibilities

• Supervise and coach in day-to-day activities of all sales and store staff including but not limited to sales associates, store receiving, inventory control, service technicians, and others.
• Active participation on sales floor while leading by example and be available to assist staff and clients.
• Interact directly with clients for sales presentations or to assist with sales.
• Achieve agreed upon staff and store sales plans and goals by reviewing staff client profile books, special orders, and other required company documentation to guarantee customer satisfaction and build long-term relationships.
• Take proper mark-ups on stock/special order merchandise and ensure resources are billing Hamilton correctly and authorize discounts and mark downs per company standards.
• Achieve proper and timely completion of accounting reports, inventories, audits, transfers, and other operational requirements.
• Compliance with insurance regulations and shipping policies.
• Assist in establishing budgets, policies, procedures, and measurement programs to govern day to day operations of stores, including but not limited to display, maintenance, pricing of merchandise, client relations, and miscellaneous expenses.
• Take ultimate responsibility for store’s contribution to net income.
• Ensure compliance with company’s value system and demonstrate their use in the development of daily business relationships and decisions.
• Work with executives and company directors in establishing and refining a strategic plan, mission statement, and core values for the company as needed.
• Create a team approach to ensure every Hamilton employee is dedicated to high levels of client satisfaction, adherence to M/V/CV, and career growth.
• Supervise and coordinate training of staff in company history, client strategies, product knowledge, security policies, selling skills, and company policies.
• Hold regularly scheduled staff and vendor training meetings to ensure development of a knowledgeable, productive and professional work force.
• Assist in establishing, developing, and monitoring training, incentive, and compensation programs for all employees under his/her scope of authority, with Company Directors.
• Work with the Human Resources department for recruitment and hiring needs.
• Maintain sales records and review monthly results with store management.
• Ensure effective in store communications are provided to all associates regarding merchandise, policies and procedures, operating controls, and advertising promotions
• Work with merchandising team to advise on clients’ needs and ensure merchandise assortments are within planned inventory levels.
• Be aware of competitor merchandise mix, supplier partners, strengths and weaknesses.
• Travel to trade shows nationally and internationally as warranted.
• Achieve ROI and inventory turn goals for assigned areas of purchasing responsibility.
• Make certain that records are maintained in accordance with company Policy.
• Serve on community boards, committees, and organizations.

Skills

• A passion for luxury and establishing an approachable environment.
• A passion for people in order to serve both clients and team members.
• Strong negotiation experience and skills, and a solid retail store management background.
• Strong interpersonal skills.
• Must be entrepreneurially minded and have a vested interested in the business.
• Proven team leader and successful motivator.
• Ability to manage a diverse sales team and support staff, manage company assets, run meetings, execute sales strategy, and be involved in the community.
• Existing product knowledge, or a willingness and ability to learn product quickly.
• Ability to read and react to different situations.
• Ability to work with a diverse client base.
• Ability to develop relationships beyond the individual transaction.
• Willingness to represent our brand and our core values in our community.
• Ability to think quickly and decisively, oftentimes without immediate direction from supervisors, utilizing an entrepreneurial mindset to make decisions without prior approval.

Education & Experience

• 5 to 8 years of experience as a luxury goods manager, preferably with at least 3 to 5 years in fine jewelry.
• Experience in a small business or entrepreneurial environment, and a demonstrated record of accomplishment of flexibility and creativity.
• Established industry relationships which can be verified as meaningful and positive.
• Established retail sales background, preferably with management experience occurring at the store level.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.

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