Director of Campus Operations (Carey Business School)

Overview

Director of Campus Operations at the Carey Business School serves as a key resource and advises the Sr. Associate Dean for Finance and Administration on a broad range of student, faculty, staff, and executive service matters. In support of Carey objectives, this role leads and oversees the facilities team, security, incident command, events management team, contract porter services, parking, mail delivery, space planning, and building maintenance. The events management function has evolved to become a mission critical resource for Carey's admissions, student, employer, and development events in Baltimore and Washington, D.C. The operations team serves as an initial face of the school for prospective and current students and visitors, and the Director leads the culture of client-centric service. This role also represents Carey at the JHU level, serving on advisement committees regarding safety and security.

Responsibilities

• Directs the Operations, facility management, and events management needs across campus locations in Baltimore and Washington DC. This includes management of administrative and events management staff as well as numerous contractor staff/security personnel supporting facilities.
• Leads crisis management for the School, including scenario planning, crowd control, medical emergencies, and campus evacuations.
• Coordinates safety and risk management programs throughout the year.
• Oversees development of and adherence to policies and procedures for facilities, security, incident command, events management, space planning, and building maintenance in conjunction with senior leadership and program managers.
• Reviews, evaluates, sets priorities, and determines responsibility for day-to-day activities listed above.
• Provides strategic consultation and direction on a complex range of student and faculty service matters and supervises overall facility response to inquiries and requests.
• Directs facilities operations and oversight of facilities usage and space planning.
• Reports and follows up on facility problems with campus and leased buildings.
• Acts as a liaison between the school and central administration offices. Negotiates contracts with vendors, services representatives and contractors to ensure comparable rates, with responsibility for efficient management of resources.
• Oversees department budget: provides forecasts for budgeting and strategic planning; prepares the fiscal year budgets; approves charges to the department budget; reconciles monthly budget reports and annual budget projections.
• Ability to work a flexible schedule, including early evening hours and occasional later evening and Saturday hours when necessary.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Five years progressively responsible operations management experience with both projects and professional staff.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Specific experience in an academic environment.
• Leadership, including command and control of facilities or security situations that arise, requiring the ability to quickly assess a situation, and lead resources to address it.
• Strong interpersonal skills that enable interaction with all levels including senior leadership, adult learners, current and prospective students, full-time and part-time faculty and the general public.
• Strong problem solving and analysis skills to address a wide variety of situations.
• Ability to gather, analyze, report and make recommendations based on campus center enrollment, staffing projections, and other data.
• Strong working knowledge of purchasing and operating budgets.
• Strong oral and written communication skills.
• Proven ability to coach, counsel, develop and supervise staff and contract staff at a variety of levels, from management to porter/facilities staff.
• Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
• High degree of comfort with technology and professionalism when using electronic communication methods.
• Strong working knowledge of all Carey divisions and programs or ability to quickly learn.
• Strong working knowledge of admissions, registration, student accounts, and graduation procedures.
• Strong working knowledge of electronic systems and databases including MS Office, 25Live, SAP, Ad Astra, and SIS.
• Excellent listening skills.
• Highly attentive to detail.

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