Fixed Operations Director

Fixed Operations Director

What You Will Do

• Lead the overall strategy, direction, and performance of fixed operations, including service, parts, and other after‑sales functions.
• Drive profitability, labor performance, parts performance, expense control, and operational efficiency across the department or multiple locations.
• Establish and monitor key performance indicators including gross profit, effective labor rate, hours per repair order, technician productivity, technician proficiency, parts gross, absorption, CSI, and workflow efficiency.
• Partner with dealership leadership to align fixed operations strategy with broader business objectives.
• Provide leadership, coaching, and accountability to Service Managers, Parts Managers, Shop Foremen, and other fixed operations leaders.
• Evaluate departmental performance trends and develop action plans to improve results, team effectiveness, and guest experience.
• Ensure service and parts operations are structured to support a high level of customer retention, repeat business, and long‑term profitability.
• Oversee forecasting, budgeting, and operational planning for fixed operations.
• Review reporting and operational data regularly to identify risks, opportunities, and performance gaps.
• Drive process discipline and consistency in repair order flow, dispatch, technician efficiency, parts inventory practices, warranty administration, and overall departmental execution.
• Support hiring, talent development, succession planning, and performance management for fixed operations leadership and key team members.
• Promote a culture of accountability, professionalism, safety, and continuous improvement.
• Ensure compliance with company policies, manufacturer standards, warranty requirements, and applicable legal or regulatory requirements.
• Collaborate with variable operations and executive leadership to support overall dealership performance and a seamless guest experience.
• Champion training and development initiatives to strengthen technical capability, leadership effectiveness, and operational excellence.

What We Are Looking For

• Extensive fixed operations leadership experience in an automotive dealership environment.
• Proven success leading service and parts operations with strong financial and operational results.
• Strong understanding of dealership fixed operations metrics, reporting, forecasting, and performance drivers.
• Demonstrated ability to lead leaders, build accountability, and improve performance across teams.
• Experience managing budgets, expenses, operational processes, and departmental profitability.
• Strong working knowledge of service operations, parts operations, warranty processes, technician productivity, and customer retention strategies.
• Ability to analyze data, identify trends, and make sound business decisions based on operational and financial information.
• Strong leadership, communication, coaching, and organizational skills.
• Ability to influence change, standardize processes, and drive results in a fast‑paced environment.
• Professional demeanor and strong commitment to internal and external customer satisfaction.
• Proficiency with dealership management systems, reporting tools, and Microsoft Office.
• Valid driver's license and insurable driving record.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick leave
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay

$200,0000 - $300,000 / year

We are an Equal Opportunity Employer

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