Director – GBS Business Relationship Management for Industrial / Process Automat

Job Description

New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is establishing a Global Business Service (GBS) organization that will span multiple geographies and be responsible for end‑to‑end finance delivery activities (R2R, P2P, and business finance including commercial, ISC, BAP, etc.). The Director of GBS Business Relationship Management – Industrial Automation and Process Automation is a critical leadership role that will support the establishment and effective functioning of the organization and will report to Michael Herberich, Sr. Director of GBS Finance – Business Relationship Management.

The role will be based out of our Honeywell Office in Charlotte or Houston, United States, and will work on a hybrid schedule with travel to global hubs as required.

Responsibilities

• Primary contact for SBG and regional leadership and will work closely with them
• Establish MOS for escalations and high‑impact issues, including status reporting
• Coordinate CSAT surveys and follow‑up actions with tower leaders
• Drive continuous improvement with GBS Towers, BAP, and Transformation teams
• Represent BRM in key GBS MOS and governance forums
• Maintain document control per GBS standards
• Align and manage SLAs and KPIs with stakeholders and towers
• Build upstream relationships to address handoff and knowledge gaps
• Leverage helpdesk analytics to identify improvement opportunities
• Facilitate governance meetings, prepare agendas and presentations
• Document key decisions, action items and circulate to relevant parties
• Oversee execution of stakeholder‑related action items including prioritization

Benefits

• Competitive salary and leading‑edge work
• Employer‑subsidized Medical, Dental, Vision, and Life Insurance
• Short‑Term and Long‑Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts
• EAP and Educational Assistance
• Parental Leave, Paid Time Off (vacation, personal business, sick time, parental leave)
• 12 Paid Holidays

Qualifications

Must Have

• Strong finance and domain expertise; solid understanding of core financial processes
• 3–5 years Honeywell experience at SBG HQ and/or corporate level
• Bachelor’s degree in business, finance, or related field (MBA preferred)
• 10+ years total finance experience

We Value

• Effective communication skills: Translate complex topics into clear business terms
• Empathy: Understand issues from others’ perspectives to find the right solution
• Influential relationship building skills: Lead and collaborate across functions
• Strategic thinker: Align decisions with long‑term business and GBS objectives
• Problem solver: Develop creative, compliant and balanced solutions
• Emotional intelligence: Manage self and relationships effectively
• Hands‑on mindset: Pragmatic and action‑oriented

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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