Director, AI-Driven Customer Engagement Center

A leading housing finance organization is seeking a senior leader for their Customer Engagement Center. This role in Reston, VA involves managing the operating model, developing leaders, and implementing an AI-driven contact center strategy. Candidates should have at least 8 years of experience, a Bachelor's degree, and proven success in managing large organizations. The compensation range is $175,000–$239,000 USD, reflecting the importance of driving service outcomes and operational excellence.
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