Service Writer Job at ASCO Equipment Inc. in Wichita Falls

ASCO Equipment has a career opportunity for a Service Writer in Wichita Falls, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

Positively take ownership of customer experience

Manage work orders: open, close, post time, enter notes and monitor progress

Prepare accurate estimates for costs of repairs and present to customer

Monitor and Manage accounts receivables

Clearly and effectively communicate to customers, technicians and service manager

Provide status updates on: work orders, troubleshooting, technician progress & general questions

Monitor phones for field technician and customer calls

Various other administrative duties

Qualifications:

2+ years of experience as a heavy equipment service technician or service writer

Ability to work in a fast paced/high volume dealership

Detail oriented, time management, and teamwork skills

Excellent customer service and communication skills

Proficient computer skills, and experience with G-Suite & other service programs

A personal dedication to work safety and accountability

Benefits:

100% paid health insurance, 401(k) + profit sharing, and paid holidays

Paid Training & Advancement Opportunities

ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

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