Collections Specialist
LHH, Mason, OH, United States
Collections Specialist
Collections Specialist LHH Recruitment Solutions is looking for a Customer Service and Collections Specialist for a client in Mason, OH. This role is responsible for managing customer relationships while supporting timely and accurate collection of receivables. The position requires frequent customer interaction, strong problem-solving skills, and the ability to balance service expectations with payment commitments. This position is temp to hire and will pay between $20 and $23/hr. Primary responsibilities: Serve as a primary point of contact for customer account inquiries related to billing, payments, and contractual terms Proactively contact customers regarding past-due balances through phone, email, and written correspondence Review account activity to identify delinquency trends and research discrepancies or disputes Negotiate payment arrangements and resolutions in a professional and customer-focused manner Document all customer communications and collection efforts clearly and accurately within internal systems Apply incoming payments, reconcile accounts, and ensure proper account status updates Coordinate with internal teams to resolve billing issues and support accurate account servicing Prepare reports on account status, aging, and collection activity as needed Qualifications: Experience in customer service, accounts receivable, or collections in a business-to-business environment Strong communication and negotiation skills with the ability to manage sensitive payment discussions Ability to read and interpret customer agreements and payment terms High level of organization, attention to detail, and follow-up discipline Proficiency with common office software and financial or customer management systems Ability to work independently while contributing effectively in a team environment
Collections Specialist LHH Recruitment Solutions is looking for a Customer Service and Collections Specialist for a client in Mason, OH. This role is responsible for managing customer relationships while supporting timely and accurate collection of receivables. The position requires frequent customer interaction, strong problem-solving skills, and the ability to balance service expectations with payment commitments. This position is temp to hire and will pay between $20 and $23/hr. Primary responsibilities: Serve as a primary point of contact for customer account inquiries related to billing, payments, and contractual terms Proactively contact customers regarding past-due balances through phone, email, and written correspondence Review account activity to identify delinquency trends and research discrepancies or disputes Negotiate payment arrangements and resolutions in a professional and customer-focused manner Document all customer communications and collection efforts clearly and accurately within internal systems Apply incoming payments, reconcile accounts, and ensure proper account status updates Coordinate with internal teams to resolve billing issues and support accurate account servicing Prepare reports on account status, aging, and collection activity as needed Qualifications: Experience in customer service, accounts receivable, or collections in a business-to-business environment Strong communication and negotiation skills with the ability to manage sensitive payment discussions Ability to read and interpret customer agreements and payment terms High level of organization, attention to detail, and follow-up discipline Proficiency with common office software and financial or customer management systems Ability to work independently while contributing effectively in a team environment