Enrollment Specialist Senior
Arizona State University, Phoenix, AZ, United States
Administrative Support Assistant 3 Non-Exempt
Job Family: Administrative Support Time Type: Full time Max Pay
Depends on experience: $20.40 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary
Provides complex administrative support to a department or group of professionals in support of department goals. Job Description
Position Salary Range: $20.40 per hour Arizona State University is seeking a student-focused professional to join University Registrar Services at the Downtown Phoenix campus as an Enrollment Specialist Sr. This role supports students with admissions, financial aid, registration, and academic records in a busy, student-facing environment. The ideal candidate enjoys problem-solving, communicates clearly, and works well both independently and as part of a team while supporting a broad student population. This enrollment services position performs a variety of administrative, skilled, and technical work of a specialized nature and provides first-level supervision of enrollment services' office student workers. The work is highly precise and requires very strong attention to academic and financial aid details, with a focus on problem-solving and customer service. Individuals performing the job must be versatile, confident in decision-making, detail-oriented, socially-poised, and motivating team-builders. This position seeks to build positive and collaborative relationships with the university community, all while managing multiple priorities and acquiring ongoing skills and knowledge. Come join us on the Downtown campus in a work environment that combines the advantages of a large university with the familiarity of a close-knit campus community. Essential Duties
Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail. Manage front counter customer service, including training, supervising, and scheduling student workers and assisting in the training of staff. Work with the academic departments and colleges to resolve student support issues, especially related to registration records, financial aid files and Admissions questions. Evaluate, certify and process academic transactions; especially for non-routine and complex cases. Assist with registration transactions, including transaction/discrepancy research and resolution. Provide general counsel to students regarding financial aid eligibility, application procedures for aid programs, assist students learning to navigate MyASU. Create documents, correspondence and maintain an online personal calendar. Participate in cross-training of diverse activities to assist in peak processing times. Coordinate and participate in special projects, committees, and reports. Desired Qualifications
Demonstrated knowledge of FERPA. Experience with providing positive and enthusiastic customer service in a team environment and in a high-volume service location. Experience with providing positive and enthusiastic customer service in a team environment and in a high-volume service location. Experience in retrieving and updating information in a student information system (i.e., PeopleSoft); Microsoft Office applications (i.e., Word, Excel, Outlook). Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff and University departments and advising units. Demonstrated knowledge of University enrollment and/or financial aid policies and procedures. Evidence of ability to clearly communicate to perform essential functions. Experience with CRM systems, (i.e., Salesforce). Ability to thrive under high-paced, high-traffic environment. Ability to navigate between factual, precise work and more complex, unanticipated situations. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The office remains open during academic breaks, with the exception of dates listed on the ASU Holiday Schedule. This position is not eligible for sponsorship by the Office of University Registrar Services; therefore, the applicant must be eligible to work in the U.S. without sponsorship. Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: Tuition Reduction Program for staff members, their spouses, and dependents. Health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. Department Statement: In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services. Academic Enterprise Enrollment core values: Make the human connection: We commit to listen, offer empathy and show compassion. Drive success with teamwork: We solve problems with collaboration and creativity. Promote a thriving community: We recognize work-life balance and embrace our individual differences. Go above and beyond: We share our time, talents and expertise to make an impact in all that we do. See the extraordinary through our efforts: We support those who are pursuing their dreams. Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees. Driving Requirement: Driving is not required for this position. Location: UNIVERSITY CENTER Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20359.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an
Job Family: Administrative Support Time Type: Full time Max Pay
Depends on experience: $20.40 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary
Provides complex administrative support to a department or group of professionals in support of department goals. Job Description
Position Salary Range: $20.40 per hour Arizona State University is seeking a student-focused professional to join University Registrar Services at the Downtown Phoenix campus as an Enrollment Specialist Sr. This role supports students with admissions, financial aid, registration, and academic records in a busy, student-facing environment. The ideal candidate enjoys problem-solving, communicates clearly, and works well both independently and as part of a team while supporting a broad student population. This enrollment services position performs a variety of administrative, skilled, and technical work of a specialized nature and provides first-level supervision of enrollment services' office student workers. The work is highly precise and requires very strong attention to academic and financial aid details, with a focus on problem-solving and customer service. Individuals performing the job must be versatile, confident in decision-making, detail-oriented, socially-poised, and motivating team-builders. This position seeks to build positive and collaborative relationships with the university community, all while managing multiple priorities and acquiring ongoing skills and knowledge. Come join us on the Downtown campus in a work environment that combines the advantages of a large university with the familiarity of a close-knit campus community. Essential Duties
Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail. Manage front counter customer service, including training, supervising, and scheduling student workers and assisting in the training of staff. Work with the academic departments and colleges to resolve student support issues, especially related to registration records, financial aid files and Admissions questions. Evaluate, certify and process academic transactions; especially for non-routine and complex cases. Assist with registration transactions, including transaction/discrepancy research and resolution. Provide general counsel to students regarding financial aid eligibility, application procedures for aid programs, assist students learning to navigate MyASU. Create documents, correspondence and maintain an online personal calendar. Participate in cross-training of diverse activities to assist in peak processing times. Coordinate and participate in special projects, committees, and reports. Desired Qualifications
Demonstrated knowledge of FERPA. Experience with providing positive and enthusiastic customer service in a team environment and in a high-volume service location. Experience with providing positive and enthusiastic customer service in a team environment and in a high-volume service location. Experience in retrieving and updating information in a student information system (i.e., PeopleSoft); Microsoft Office applications (i.e., Word, Excel, Outlook). Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, staff and University departments and advising units. Demonstrated knowledge of University enrollment and/or financial aid policies and procedures. Evidence of ability to clearly communicate to perform essential functions. Experience with CRM systems, (i.e., Salesforce). Ability to thrive under high-paced, high-traffic environment. Ability to navigate between factual, precise work and more complex, unanticipated situations. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The office remains open during academic breaks, with the exception of dates listed on the ASU Holiday Schedule. This position is not eligible for sponsorship by the Office of University Registrar Services; therefore, the applicant must be eligible to work in the U.S. without sponsorship. Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: Tuition Reduction Program for staff members, their spouses, and dependents. Health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. Department Statement: In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services. Academic Enterprise Enrollment core values: Make the human connection: We commit to listen, offer empathy and show compassion. Drive success with teamwork: We solve problems with collaboration and creativity. Promote a thriving community: We recognize work-life balance and embrace our individual differences. Go above and beyond: We share our time, talents and expertise to make an impact in all that we do. See the extraordinary through our efforts: We support those who are pursuing their dreams. Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees. Driving Requirement: Driving is not required for this position. Location: UNIVERSITY CENTER Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20359.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an