Business Relationship Support Representative GPL National Service Group (NSG) C
Minnesota Jobs, Minneapolis, MN, United States
Business Relationship Support Representative (CSO2)
Wells Fargo is seeking a Business Relationship Support Representative (CSO2) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role is in an Inbound Call Center Environment. In this role, you will: Provide exceptional customer experience Interact with internal and external customers Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Service treasury management products and services Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs Identify trends through client interactions Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions Train clients on products and services to ensure optimal delivery and meet implementation needs Identify opportunities for process improvements Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strong knowledge with a wide variety of Treasury Management products Experience in a call center environment with strong telephone etiquette skills Bank Branch experience Ability to lead, train & mentor new hires and internal partners Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information Intermediate Microsoft Office skills Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced deadline driven environment Job Expectations: Monday - Friday 9:00 AM to 6:00 PM CST This position offers a hybrid work schedule (rotating weeks in office and remote) Pay Range: Minneapolis, MN - ($24.04 - $31.25 Hourly) Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo is seeking a Business Relationship Support Representative (CSO2) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role is in an Inbound Call Center Environment. In this role, you will: Provide exceptional customer experience Interact with internal and external customers Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Service treasury management products and services Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs Identify trends through client interactions Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions Train clients on products and services to ensure optimal delivery and meet implementation needs Identify opportunities for process improvements Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strong knowledge with a wide variety of Treasury Management products Experience in a call center environment with strong telephone etiquette skills Bank Branch experience Ability to lead, train & mentor new hires and internal partners Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information Intermediate Microsoft Office skills Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced deadline driven environment Job Expectations: Monday - Friday 9:00 AM to 6:00 PM CST This position offers a hybrid work schedule (rotating weeks in office and remote) Pay Range: Minneapolis, MN - ($24.04 - $31.25 Hourly) Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.