Customer Service Representative - Houston, TX
VetJobs, Houston, TX, United States
Military Affiliated Job Opportunity
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Responsibilities: Provide customer with sales quotations, mainly consisting of equipment spare parts. Verify that customer purchase orders are correct, and match shared internal documents. Convert sales quotations to sales orders and verify their accuracy. Print pick tickets and send to Inventory and Materials Coordinators. Follow the order through established process steps as necessary. Enter internal work orders as required to pull parts and close work orders when completed. Receive customer inquiries through customer portals and email communications. Collaborate with internal operations representatives for technical support. Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices. Coordinate with production control regarding back orders and active manufacturing efforts. Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts. Maintain good organizational skills and attention to detail to help resolve any related order discrepancies. Other tasks in support of operations as assigned.
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. Responsibilities: Provide customer with sales quotations, mainly consisting of equipment spare parts. Verify that customer purchase orders are correct, and match shared internal documents. Convert sales quotations to sales orders and verify their accuracy. Print pick tickets and send to Inventory and Materials Coordinators. Follow the order through established process steps as necessary. Enter internal work orders as required to pull parts and close work orders when completed. Receive customer inquiries through customer portals and email communications. Collaborate with internal operations representatives for technical support. Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices. Coordinate with production control regarding back orders and active manufacturing efforts. Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts. Maintain good organizational skills and attention to detail to help resolve any related order discrepancies. Other tasks in support of operations as assigned.