Onsite Resident Manager (Market Rate)

Senior Property Manager & Property Supervisor | Residential & Commercial Property Management Specialist

This is a part-time onsite Property Manager role at a 35-unit mixed-use apartment building on downtown San Francisco. It includes lodging and reimbursement for cell phone use as well as offsite parking.

Purpose: The Resident Manager is responsible for planning, controlling, and directing the day‑to‑day operation of the property to provide safe, decent, sanitary housing to residents, and for maintaining effective and harmonious resident relations. The Resident Manager is responsible for assisting the Property Supervisor in maintaining the physical assets and maximizing the financial returns from the asset in accordance with the owner’s objectives. This position includes, but is not limited to personnel management, leasing, collections, resident services, coordinating maintenance, information reporting, and compliance with all applicable laws, regulations, and company policies.

Tasks

• Create and maintain professional and friendly relationships with residents, vendors, personnel, and the public.
• Continuously work to obtain full occupancy of property rentals and/or retain current residents.
• Engage in marketing efforts, prepare regular market surveys, respond to inquiries regarding the property, give tours of property and available units to prospective residents, follow up with any prospective residents, and maintain the waiting list.
• Review all rental applications, obtain screening reports, schedule occupancy, prepare lease agreements and additional paperwork, and oversee move‑in process from start to finish.
• Coordinate preparation of any apartment units upon tenant turnover, including inspection upon notice of pending vacancy, oversight of the move‑out process, inspection post move‑out for unit turnover, necessary maintenance work and cleaning to prepare unit for new residents.
• Receive resident complaints and issues, then assist with appropriate resolution including maintenance issues and requests.
• Collect and record monthly rents, late fees, and work with residents to insure that all rents are paid timely and delinquencies are at a minimum. Run a resident delinquency report capturing tenants who are past due.
• Walk property grounds to inspect, clean, and remove any debris and/or garbage, maintenance issues, and create a list of any violations to the property’s rules and regulations. Check laundry room daily for any potential hazards.
• Clean bi‑weekly, removing lint, wiping down washer and dryers, sweeping floor, and dumping trash.
• Record work orders, meet with maintenance tech(s) to review work orders and schedule maintenance work to be completed each day/week, and make regular follow‑up inspections on maintenance work.
• Work with all vendors to schedule appointments, ensure they perform to our standards and procedures, and obtain documents showing vendors have adequate insurance, licenses, and any other documentation that may be needed.
• Accounting tasks include maintaining all bank accounts, ensuring funds are available for weekly payables, inputting vendor invoices timely to avoid late charges, mailing and recording vendor payments, managing petty cash, closing and creating security deposit statements, preparing monthly statements, and communicating with bookkeeper as necessary.
• Manage quarterly property inspection, annual apartment inspections, apartment turnover and inspection.
• Administrative tasks include handling all incoming and outgoing phone calls, email correspondence, drafting and posting notices, preparing reports of property updates and vacancy data, and maintaining records, reports, and files. Assist the property supervisor with special property‑related projects.
• Perform light maintenance and janitorial work.
• Be available for evening and weekend coverage for property emergencies.
• Additional duties not listed may be assigned.

Supervisory Responsibilities

• Responsible for hiring and supervising maintenance personnel. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills

• To perform this job an individual must possess the following skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Speaking – Proficient in speaking, reading, and writing English.
• Writing – Ability to prepare written reports.
• Mathematical – General math skills needed.
• Taking Direction – Must be able to follow written and oral directions. Able to work independently and as part of a team.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Service Orientation – Actively looking for ways to help people.
• Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Management of Personnel – Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management – Managing one’s own time and the time of others. Work well under pressure and deadlines, as well as prioritizing time effectively.
• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed.
• Technology – Must have basic computer knowledge. Experience with billing software (Yardi), email (IBM Lotus Notes), and Microsoft Office software preferred.

Work Context

• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Duties require the ability to sit and stand for frequent and prolonged periods of time.
• Duties require time spent walking on a daily basis.
• Duties require time spent bending or twisting the body.
• Duties may require repetitive motions.
• Duties may require you to interact with unpleasant or upset people.
• Ability to lift 25 lbs.

Communication

• Must be able to respond to requests and communicate with clients, tenants, co‑workers, and vendors in person, via telephone and email.

Work Setting

• Work is performed in a temperature‑controlled office approximately 70 percent of the time. Inspections, tours, deliveries, etc., may be performed, in part, outside with varying weather conditions.
• May be exposed to hazardous materials such as paints, cleaners, or other janitorial/maintenance materials.

Qualifications

• High School Diploma (or GED or High School Equivalence Certificate).
• Possession of valid Driver’s License and state mandated insurance required.
• Must be able to reside on property and live in assigned unit (as required by property).

Preferred Qualifications

• Property Management experience (current or prior is a major plus).
• Strong Knowledge of SF Rent Laws (preferred but not required).
• Leasing experience (current or prior is a major plus).
• Certification and/or training in Fair Housing Compliance.
• Real Estate License (strongly preferred but not required).
• CCRM Property Management Certification (preferred but not required).
• Yardi Voyager software experience (strongly preferred).

Seniority level: Mid‑Senior level.

Employment type: Part‑time.

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