Vice President, Ultimate Rewards – Strategic Partnerships
JPMorgan Chase & Co., wilmington, de, United States
Join us to shape the future of our Point Transfer program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.
As the Vice President of Ultimate Rewards – Strategic Partnerships you willplay an integral role inthe strategic direction, development, and execution of the Point Transfer program.You willberesponsible for building partner relationships, managing program economics, as well as driving customer engagement, loyalty, and satisfaction through innovative promotions and seamless program operations; will have deep experience in relationship management, loyalty, analytics, and a passion for delivering exceptional customer value.Also you will combine strong business acumen with exceptional storytelling and leadership skills, and thrive in a fast-paced, highly visible environment.
Job Responsibilities
- Develop and execute the long-term strategy for the Ultimate Rewards Point Transfer program,ensuring the program’s value proposition is aligned with business goals.
- Manage partner relationships while driving customer value, program economics and contractual commitments.
- Identifyand implement new features,customer experiences, and promotions to enhance program value and competitiveness.
- Work withcross-functional teams (finance,product, marketing, analytics) to deliver program initiatives.
- Stay connected to day-to-day operations of the Ultimate Rewards Point Transfer program, ensuring a seamless customer experience and partner satisfaction.
- Monitor and manage program expenseson a monthly basis,identifyingopportunities for cost optimization and efficiency.
- Design and implement initiatives to drive customer engagement and satisfaction
- Partner with marketing and product teams to develop compelling campaigns and experiences
- Analyze customer data and market trends to inform program enhancements and personalization strategies.
- Ensure program compliance with regulatory requirements and internal policies.
- Identifyand mitigate program risks.
Required qualifications,capabilitiesand skills
- Bachelor’s degree in Business, Marketing, Finance, or related field; MBA preferred.
- 7+ years of experience in relationship management, loyalty/rewards program management, preferably in financial services or consumer products.
- Strong analytical skillsand attention to detail, with comfortability inowningambiguous projectsandoperatingin acomplex, highly matrixedenvironment.
- Experience withtranslatingdetailedinsights into‘big picture’narrative thatenablesdata-driven decision makingand supports business goals.
- Ability toidentifyopportunities and create a framework toanalyze, develop a recommendation, get buy-inand drive outcomes.
- Excellent leadership, communication, and stakeholder management skills.
- Experience managingmultiple,large-scale projects and cross-functional teams.
- Growth mindset,collaborativeand positivelycontributesto team culture.
- Knowledge of regulatory and compliance requirements related to loyalty programs is a plus.