Director, Program Management

Overview

We are looking for a Director, Program Management with demonstrated expertise in CRM program management to serve as a program lead for the end-to-end delivery of large complex CRM and digital programs that increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content.

In this role, you will ensure that assignments are completed according to schedule and budget, actively identify organic growth opportunities, and be heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. You will also consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal.

Responsibilities

• Act as the senior project lead with program management and delivery ownership for large-scale and complex CRM and multi-channel digital programs for clients
• Shape program roadmap for a large team that includes us, clients and partners
• Identify opportunities to be innovative and enable continuous improvement
• Tool-savvy – deep knowledge of JIRA, Confluence, Microsoft Excel, and productivity tools
• Support Staffing negotiations between programs/portfolios
• Shape approaches and create meaningful views of scope across different services and capabilities; support scope escalation and risk mitigation strategies
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Managing and tracking spending/budgets
• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery
• Provide guidance on consistent application of project management methodologies that align with strategic plans
• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies
• Deliver a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin

Qualifications

• 9+ years of project/program management experience including in a digital or marketing agency
• Demonstrated experience leading high-performance teams across Client Service, Strategy, Creative, Data, and Technology in end-to-end delivery of large-scale, complex CRM and digital engagements for clients
• Demonstrated experience working with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon and more
• Demonstrated expertise in email development methodologies and best practices
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders
• Strong project management experience: process oriented with understanding of Agile ways of working; experience with one or more of methodologies like Scrum, Kanban, Scaled Agile frameworks, Waterfall, and Hybrid
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Equal Opportunity Employer

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $135,375.00- $216,684.00. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be May 23, 2026.

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