Customer Service Representative
All Surfaces, Wood Dale, IL, United States
Together, We are More. All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile – CCS, and Abraham Linc. With 45+ locations spread across 23 states, our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, & Let’s Go!—drives our success in partnership with our customers and suppliers.
Position Summary
A Customer Support Representative is responsible for processing orders for merchandise received by mail, telephone, fax, email, or personally from customers or company employees. Provide excellent customer service and solutions and services to customers’ needs.
Work Schedule
Monday-Friday 8am-5pm. Training will be onsite and upon completion of training, the work schedule will then be hybrid (3 days in the office).
Pay
$20-$21/hr depending on experience.
Responsibilities
Answer incoming calls and emails to follow up on customer questions and concerns.
Coordinate special deliveries, orders, and requests.
Edits orders received for price and nomenclature.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
Writes or types order forms, or enters data into the computer, to determine the total cost for the customer.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the warehouse for any order discrepancies and inventory issues.
Partners with the sales team to meet and exceed customer service expectations
Carry out other duties and responsibilities as may be assigned or required.
Education & Experience
High School Diploma or equivalent degree.
0-2 years of experience in a customer service environment.
Familiarity with Microsoft Office Suite.
Proficient with the English language.
Other Qualifications
Strong phone contact handling skills and active listening skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Experience working with an ERP system is not required but is a plus.
Able to work in a general office environment, Monday-Friday.
Be able to pass a background check and drug test for pre-employment screening.
Legally permitted to work in the United States.
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Position Summary
A Customer Support Representative is responsible for processing orders for merchandise received by mail, telephone, fax, email, or personally from customers or company employees. Provide excellent customer service and solutions and services to customers’ needs.
Work Schedule
Monday-Friday 8am-5pm. Training will be onsite and upon completion of training, the work schedule will then be hybrid (3 days in the office).
Pay
$20-$21/hr depending on experience.
Responsibilities
Answer incoming calls and emails to follow up on customer questions and concerns.
Coordinate special deliveries, orders, and requests.
Edits orders received for price and nomenclature.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
Writes or types order forms, or enters data into the computer, to determine the total cost for the customer.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the warehouse for any order discrepancies and inventory issues.
Partners with the sales team to meet and exceed customer service expectations
Carry out other duties and responsibilities as may be assigned or required.
Education & Experience
High School Diploma or equivalent degree.
0-2 years of experience in a customer service environment.
Familiarity with Microsoft Office Suite.
Proficient with the English language.
Other Qualifications
Strong phone contact handling skills and active listening skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Experience working with an ERP system is not required but is a plus.
Able to work in a general office environment, Monday-Friday.
Be able to pass a background check and drug test for pre-employment screening.
Legally permitted to work in the United States.
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