Loan Servicing Analyst I, II or III
Tri Counties Bank, Chico, CA, United States
Come join a company you can be proud to represent. The hiring range for this opportunity is $22.00 to $28.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
Loan Servicing Analyst I Summary
The Loan Servicing Analyst I will process exception loan payments and execute loan functions assigned by the department supervisor or other more senior personnel. Functions include generating simple loan payoffs, generating loan amortization schedules, processing loan payments, executing core system entries, and producing time-sensitive reports to support branch and department personnel.
The Analyst may execute payments and other adjustments as necessary so that the department entries balance daily.
Loan Servicing Analyst II Summary
The Loan Servicing Analyst II will research and process exception loan payments and execute loan functions with support from senior personnel and department supervisors as needed.
Functions include exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, time-sensitive reports, system entries and adjustments beyond branch/department skillset or authority.
The Analyst may review disputes for adjustments and process them after review with senior personnel, and may also review and process escrow transactions and general ledger certifications.
Loan Servicing Analyst III Summary
The Analyst collaborates with senior personnel and department supervisors to process complex and technical loan issues and functions, including exception loan payments, loan payoffs (partial payoffs and collateral releases), loan amortization issues, variable rate changes, core system reconciliation, audits, exams, and time-sensitive reports.
The Analyst independently researches and solves problems related to payments, processes dispute adjustments, engages in Secondary Market activity, escrow transactions, and general ledger certifications.
Loan Servicing Analyst I Responsibilities
Assist department and other business units and branch personnel with loan-related matters that may exist after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Follow operational programs, procedures, and job aids as assigned.
Identify payment issues and correct them as instructed by senior personnel.
Generate simple payoff demand requests on consumer loans.
Investigate out-of-balance conditions and payment errors.
With guidance from more senior personnel, resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive, including but not limited to: Matured Loan query and Automatic Loan Payment Exception Journal.
Provide data to senior management for audit and exam campaigns.
Process approved disbursement requests from Construction Lending group.
Process incoming wires for loan-related activity as instructed and execute outgoing wires as instructed.
Loan Servicing Analyst II Responsibilities
Assist department and other business units and branch personnel with loan-related matters after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Follow operational programs, procedures, and job aids as assigned, and may be tasked with updating them.
Participate in ongoing product/system implementation as needed or assigned.
Along with senior personnel, review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
Execute adjusting payment entries as instructed.
Coordinate more complex payoff calculations on consumer and some business/commercial loans.
Provide assistance to internal business units for out-of-balance conditions and payment errors.
Collaborate with appropriate business units to resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive (Matured Loan query and Automatic Loan Payment Exception Journal).
Provide data and responses to audit and exam campaigns.
Assist in performing loan callback to ensure accuracy.
Review, approve, and process disbursement requests.
Validate and process incoming wires for loan-related activity and execute outgoing wires as necessary.
Loan Servicing Analyst III Responsibilities
Assist department and other business units and branch personnel with loan-related matters after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Maintain operational programs, procedures, and job aids as assigned.
Serve as a project team member for ongoing product/system implementation.
Review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
Research payment issues for accuracy, clarity, and correction as needed.
Coordinate payoff calculations within acceptable timeline standards by reviewing and interpreting the promissory note and/or Credit Administration instruction.
Provide subject matter expertise to internal business units for out-of-balance conditions and payment errors.
Collaborate with appropriate business units to resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive (Matured Loan query and Automatic Loan Payment Exception Journal).
Provide data and responses to audit and exam campaigns.
Perform automated payment callback to ensure accuracy.
Review, approve, and process disbursement requests.
Validate and process incoming wires for loan-related activity and execute outgoing wires as necessary.
Loan Servicing Analyst I Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
Able to organize and handle multiple tasks.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Loan Servicing Analyst II Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
2-3 years of experience servicing loans or equivalent work experience; proficient in most facets of the job responsibilities with a working knowledge of loan servicing.
Ability to work and solve problems independently following Tri Counties Bank policies and procedures.
Exceptional organizational skills to accommodate multiple areas.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Loan Servicing Analyst III Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
3-4 years of experience servicing loans or equivalent work experience; complete proficiency in all facets of the job responsibilities with a thorough understanding of loan servicing procedures and bank programs, products, and guidelines.
Exceptional organizational skills to accommodate multiple areas.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Physical Requirements
May be required to lift up to 25 pounds.
Full job descriptions available upon request.
Company Profile Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.
Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.
Tri Counties Bank is an affirmative action and equal opportunity employer: Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.
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Loan Servicing Analyst I Summary
The Loan Servicing Analyst I will process exception loan payments and execute loan functions assigned by the department supervisor or other more senior personnel. Functions include generating simple loan payoffs, generating loan amortization schedules, processing loan payments, executing core system entries, and producing time-sensitive reports to support branch and department personnel.
The Analyst may execute payments and other adjustments as necessary so that the department entries balance daily.
Loan Servicing Analyst II Summary
The Loan Servicing Analyst II will research and process exception loan payments and execute loan functions with support from senior personnel and department supervisors as needed.
Functions include exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, time-sensitive reports, system entries and adjustments beyond branch/department skillset or authority.
The Analyst may review disputes for adjustments and process them after review with senior personnel, and may also review and process escrow transactions and general ledger certifications.
Loan Servicing Analyst III Summary
The Analyst collaborates with senior personnel and department supervisors to process complex and technical loan issues and functions, including exception loan payments, loan payoffs (partial payoffs and collateral releases), loan amortization issues, variable rate changes, core system reconciliation, audits, exams, and time-sensitive reports.
The Analyst independently researches and solves problems related to payments, processes dispute adjustments, engages in Secondary Market activity, escrow transactions, and general ledger certifications.
Loan Servicing Analyst I Responsibilities
Assist department and other business units and branch personnel with loan-related matters that may exist after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Follow operational programs, procedures, and job aids as assigned.
Identify payment issues and correct them as instructed by senior personnel.
Generate simple payoff demand requests on consumer loans.
Investigate out-of-balance conditions and payment errors.
With guidance from more senior personnel, resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive, including but not limited to: Matured Loan query and Automatic Loan Payment Exception Journal.
Provide data to senior management for audit and exam campaigns.
Process approved disbursement requests from Construction Lending group.
Process incoming wires for loan-related activity as instructed and execute outgoing wires as instructed.
Loan Servicing Analyst II Responsibilities
Assist department and other business units and branch personnel with loan-related matters after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Follow operational programs, procedures, and job aids as assigned, and may be tasked with updating them.
Participate in ongoing product/system implementation as needed or assigned.
Along with senior personnel, review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
Execute adjusting payment entries as instructed.
Coordinate more complex payoff calculations on consumer and some business/commercial loans.
Provide assistance to internal business units for out-of-balance conditions and payment errors.
Collaborate with appropriate business units to resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive (Matured Loan query and Automatic Loan Payment Exception Journal).
Provide data and responses to audit and exam campaigns.
Assist in performing loan callback to ensure accuracy.
Review, approve, and process disbursement requests.
Validate and process incoming wires for loan-related activity and execute outgoing wires as necessary.
Loan Servicing Analyst III Responsibilities
Assist department and other business units and branch personnel with loan-related matters after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Maintain operational programs, procedures, and job aids as assigned.
Serve as a project team member for ongoing product/system implementation.
Review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
Research payment issues for accuracy, clarity, and correction as needed.
Coordinate payoff calculations within acceptable timeline standards by reviewing and interpreting the promissory note and/or Credit Administration instruction.
Provide subject matter expertise to internal business units for out-of-balance conditions and payment errors.
Collaborate with appropriate business units to resolve discrepancies between the Promissory Note and core system.
Process various daily Signature queries and Nautilus reports that are time-sensitive (Matured Loan query and Automatic Loan Payment Exception Journal).
Provide data and responses to audit and exam campaigns.
Perform automated payment callback to ensure accuracy.
Review, approve, and process disbursement requests.
Validate and process incoming wires for loan-related activity and execute outgoing wires as necessary.
Loan Servicing Analyst I Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
Able to organize and handle multiple tasks.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Loan Servicing Analyst II Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
2-3 years of experience servicing loans or equivalent work experience; proficient in most facets of the job responsibilities with a working knowledge of loan servicing.
Ability to work and solve problems independently following Tri Counties Bank policies and procedures.
Exceptional organizational skills to accommodate multiple areas.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Loan Servicing Analyst III Education, Experience and Other Skills Required
4-year degree or high school diploma and equivalent work experience.
3-4 years of experience servicing loans or equivalent work experience; complete proficiency in all facets of the job responsibilities with a thorough understanding of loan servicing procedures and bank programs, products, and guidelines.
Exceptional organizational skills to accommodate multiple areas.
Excellent verbal and written communication skills.
Proficient MS Office skills in Word, Excel, and PowerPoint.
Physical Requirements
May be required to lift up to 25 pounds.
Full job descriptions available upon request.
Company Profile Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.
Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.
Tri Counties Bank is an affirmative action and equal opportunity employer: Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.
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