Deputy Commissioner for Community Engagement
Office of NYC Mayor Zohran Mamdani, New York, NY, United States
Deputy Commissioner for Community Engagement
Posted On: 04/14/2026
Employment Type: Full Time
Location: Manhattan, New York City
Department: Office of Immigrant Affairs
Salary Range: $150,000.00 – $180,000.00
Key Responsibilities
Lead and execute MOIA’s community engagement strategy, ensuring consistent outreach across neighborhoods and populations.
Establish a proactive, relationship‑driven model of engagement that moves beyond reactive service delivery.
Ensure engagement efforts are aligned with agency priorities and responsive to emerging community needs.
Oversee systems for responding to constituent inquiries and issues, ensuring timely, accurate, and culturally competent responses.
Establish clear performance standards and accountability mechanisms for constituent services.
Identify patterns in constituent needs and elevate systemic issues to inform agency strategy.
Oversee borough‑based and neighborhood‑level engagement efforts that strengthen MOIA’s on‑the‑ground presence.
Ensure outreach strategies reach underserved and high‑need populations.
Build and maintain trusted relationships with community‑based organizations, advocates, and local stakeholders.
Ensure community perspectives are consistently integrated into policy, program, and communications strategies.
Develop structured channels to gather and synthesize feedback from immigrant communities.
Translate community insights into actionable recommendations for agency leadership.
Lead community‑facing response efforts during emerging issues affecting immigrant New Yorkers, including enforcement‑related concerns.
Coordinate with internal teams to align outreach, communications, and service delivery during high‑pressure moments.
Work with city agencies to ensure immigrant communities can access services and navigate systems effectively.
Drive resolution of cross‑agency issues impacting constituents.
Supervise community engagement, outreach, and constituent services staff.
Build strong management structures that support coordination, accountability, and staff development.
Ensure staff performance aligns with agency goals and community needs.
About You The ideal candidate is a senior leader with deep experience in community engagement, public service delivery, or government, and a strong understanding of the systems affecting immigrant New Yorkers. They bring strong judgment, operational discipline, and the ability to lead in high‑pressure environments. They are both strategic and hands‑on, able to set direction while ensuring effective execution on the ground.
Minimum Qualifications
Bachelor’s degree required.
8+ years of progressively responsible experience in community engagement, public affairs, government, or a related field, including significant experience managing teams and leading complex initiatives.
Preferred Skills
Experience working in or with city government, public sector systems, or community‑based organizations.
Experience overseeing community engagement, outreach, or constituent services functions at scale, preferably within government or a large, mission‑driven organization.
Proven ability to manage high‑pressure, high‑visibility work, including responding to emerging issues affecting communities.
Additional Information In addition to the resume, a cover letter is required to apply.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Opportunity Employer Statement The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or characteristic.
#J-18808-Ljbffr
Employment Type: Full Time
Location: Manhattan, New York City
Department: Office of Immigrant Affairs
Salary Range: $150,000.00 – $180,000.00
Key Responsibilities
Lead and execute MOIA’s community engagement strategy, ensuring consistent outreach across neighborhoods and populations.
Establish a proactive, relationship‑driven model of engagement that moves beyond reactive service delivery.
Ensure engagement efforts are aligned with agency priorities and responsive to emerging community needs.
Oversee systems for responding to constituent inquiries and issues, ensuring timely, accurate, and culturally competent responses.
Establish clear performance standards and accountability mechanisms for constituent services.
Identify patterns in constituent needs and elevate systemic issues to inform agency strategy.
Oversee borough‑based and neighborhood‑level engagement efforts that strengthen MOIA’s on‑the‑ground presence.
Ensure outreach strategies reach underserved and high‑need populations.
Build and maintain trusted relationships with community‑based organizations, advocates, and local stakeholders.
Ensure community perspectives are consistently integrated into policy, program, and communications strategies.
Develop structured channels to gather and synthesize feedback from immigrant communities.
Translate community insights into actionable recommendations for agency leadership.
Lead community‑facing response efforts during emerging issues affecting immigrant New Yorkers, including enforcement‑related concerns.
Coordinate with internal teams to align outreach, communications, and service delivery during high‑pressure moments.
Work with city agencies to ensure immigrant communities can access services and navigate systems effectively.
Drive resolution of cross‑agency issues impacting constituents.
Supervise community engagement, outreach, and constituent services staff.
Build strong management structures that support coordination, accountability, and staff development.
Ensure staff performance aligns with agency goals and community needs.
About You The ideal candidate is a senior leader with deep experience in community engagement, public service delivery, or government, and a strong understanding of the systems affecting immigrant New Yorkers. They bring strong judgment, operational discipline, and the ability to lead in high‑pressure environments. They are both strategic and hands‑on, able to set direction while ensuring effective execution on the ground.
Minimum Qualifications
Bachelor’s degree required.
8+ years of progressively responsible experience in community engagement, public affairs, government, or a related field, including significant experience managing teams and leading complex initiatives.
Preferred Skills
Experience working in or with city government, public sector systems, or community‑based organizations.
Experience overseeing community engagement, outreach, or constituent services functions at scale, preferably within government or a large, mission‑driven organization.
Proven ability to manage high‑pressure, high‑visibility work, including responding to emerging issues affecting communities.
Additional Information In addition to the resume, a cover letter is required to apply.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Opportunity Employer Statement The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or characteristic.
#J-18808-Ljbffr