Solutions Consultant II
New Relic, Hartford, CT, United States
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As a Solutions Consultant at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Enterprise customers, you will partner multi-functionally across the go-to-market organization and sales team to show the value of our Digital Intelligence Platform to prospects and potential customers. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!
What you'll do
Partner with the Enterprise Sales team on opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure throughout customer lifecycle.
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Vocal advocate for customer point of view: present support for new product features & provide customer feedback to New Relic product management and engineering groups.
Maintain a deep understanding of the customer's business goals as well as their technical environment.
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires
3+ years of pre-sales experience within the software industry.
3+ years of demonstrated pre-sales experience working with complex customer.
Strong technical background and sales/customer orientation.
A desire to learn new technologies.
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js.
Fluent in English.
Bonus Points If You Have
Familiarity with SAP and OTEL.
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
Background in mobile device platforms & architectures (IOS & Android).
Bachelor's degree in Engineering/Computer Science or equivalent desirable.
Please note that visa sponsorship is not available for this position.
Estimated On-Target Earnings Range: $177,000 – $221,000 USD
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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Your opportunity
As a Solutions Consultant at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Enterprise customers, you will partner multi-functionally across the go-to-market organization and sales team to show the value of our Digital Intelligence Platform to prospects and potential customers. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!
What you'll do
Partner with the Enterprise Sales team on opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure throughout customer lifecycle.
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Vocal advocate for customer point of view: present support for new product features & provide customer feedback to New Relic product management and engineering groups.
Maintain a deep understanding of the customer's business goals as well as their technical environment.
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires
3+ years of pre-sales experience within the software industry.
3+ years of demonstrated pre-sales experience working with complex customer.
Strong technical background and sales/customer orientation.
A desire to learn new technologies.
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js.
Fluent in English.
Bonus Points If You Have
Familiarity with SAP and OTEL.
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
Background in mobile device platforms & architectures (IOS & Android).
Bachelor's degree in Engineering/Computer Science or equivalent desirable.
Please note that visa sponsorship is not available for this position.
Estimated On-Target Earnings Range: $177,000 – $221,000 USD
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
#J-18808-Ljbffr