Customer Service Representative (FBI BOC)
EMCOR Group, Washington, District of Columbia, United States
About Us
When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.
Job Summary EMCOR Government Services is seeking a
Customer Service Representative
who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99.
Essential Duties & Responsibilities
Provide customer service assistance in support of the Facilities Logistics Services Division at the FBI Facility in Washington, D.C.
Respond to facility and logistics service requests from customers via phone, email and in person
Input service requests in the CAFM/Tririga system and create minor reports.
Ensure that accurate and quality data is being entered into the system to include verification if required.
Make follow up calls on all urgent service requests. Immediately notify the Senior Duty Manager or Duty Supervisor and the appropriate shop lead on all urgent matters.
Respond to parking requests received via phone, email or in person and issue permits in accordance with the parking policy.
Respond to reservation requests via email and in person and provide reservation confirmations via email.
Qualifications
Active Top Secret Clearance
Good customer service skills
Must have strong oral communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook.
Ability to multi-task and follow instructions.
Possess basic typing skills
Ability to adapt to change.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled
Geographic Disclosure Compensation Range: $27.91 / hr. Other Compensation: none. Benefits: Health and Welfare Benefits consistent with the Collective Bargaining Agreement.
Job Locations US-DC-Washington
ID: 2026-49541
Company: EMCOR Government Services, Inc.
Category: Administrative Services
Position Type: Full-Time
Location Type: Onsite
Posted Date: 1 day ago (4/21/2026 4:45 PM)
#J-18808-Ljbffr
Job Summary EMCOR Government Services is seeking a
Customer Service Representative
who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99.
Essential Duties & Responsibilities
Provide customer service assistance in support of the Facilities Logistics Services Division at the FBI Facility in Washington, D.C.
Respond to facility and logistics service requests from customers via phone, email and in person
Input service requests in the CAFM/Tririga system and create minor reports.
Ensure that accurate and quality data is being entered into the system to include verification if required.
Make follow up calls on all urgent service requests. Immediately notify the Senior Duty Manager or Duty Supervisor and the appropriate shop lead on all urgent matters.
Respond to parking requests received via phone, email or in person and issue permits in accordance with the parking policy.
Respond to reservation requests via email and in person and provide reservation confirmations via email.
Qualifications
Active Top Secret Clearance
Good customer service skills
Must have strong oral communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook.
Ability to multi-task and follow instructions.
Possess basic typing skills
Ability to adapt to change.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled
Geographic Disclosure Compensation Range: $27.91 / hr. Other Compensation: none. Benefits: Health and Welfare Benefits consistent with the Collective Bargaining Agreement.
Job Locations US-DC-Washington
ID: 2026-49541
Company: EMCOR Government Services, Inc.
Category: Administrative Services
Position Type: Full-Time
Location Type: Onsite
Posted Date: 1 day ago (4/21/2026 4:45 PM)
#J-18808-Ljbffr