Financial Service Representative
Heights Finance Corporation, Melrose Park, IL, United States
We are looking for a Financial Service Representative to be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need.
Responsibilities
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
Qualifications
Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem‑Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate.
Location 1440 W. North Ave, Ste 303, Melrose Park, IL 60160
Hours Full Time – Monday through Friday, 8:30 am to 5:30 pm. Evenings and weekends based on business needs/peak seasons.
Hourly $17.75 – $24.25
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered will be determined by factors such as location, skills, knowledge, competencies, and experience.
Benefits All full‑time employees are eligible for benefits starting day one, including Paid Time Off, Medical, Dental, Vision, and other voluntary coverages. Eligible to participate in the company’s 401(k) program with company match 30 days post hire, starting on the 1st of the month.
Other perks include Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and the potential to earn through the Monthly Bonus Program.
Employment Verification This employer participates in E‑Verify for US‑based hires.
EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice Attain Finance will never ask for your personal banking information, the transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives’ email addresses will end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, and @cashmoney.ca.
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Responsibilities
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
Qualifications
Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem‑Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate.
Location 1440 W. North Ave, Ste 303, Melrose Park, IL 60160
Hours Full Time – Monday through Friday, 8:30 am to 5:30 pm. Evenings and weekends based on business needs/peak seasons.
Hourly $17.75 – $24.25
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered will be determined by factors such as location, skills, knowledge, competencies, and experience.
Benefits All full‑time employees are eligible for benefits starting day one, including Paid Time Off, Medical, Dental, Vision, and other voluntary coverages. Eligible to participate in the company’s 401(k) program with company match 30 days post hire, starting on the 1st of the month.
Other perks include Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and the potential to earn through the Monthly Bonus Program.
Employment Verification This employer participates in E‑Verify for US‑based hires.
EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice Attain Finance will never ask for your personal banking information, the transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives’ email addresses will end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, and @cashmoney.ca.
#J-18808-Ljbffr