Relationship Banker I
First United Bank and Trust, Krum, TX, United States
Overview
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009. Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.
The Position Job Title Relationship Banker I
Job Description At First United Bank we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. We use our collective talents to make the community a better, stronger, and more stable place, one customer, one family, one company at a time. Our goal is to educate, empower, and inspire each person to reach their highest purpose, realize their fullest potential, and accomplish their greatest success. Top candidates must be passionate about this mission, instilling it in their team and serving others whether customers, employees or community members. This individual must establish significant and trusting relationships with customers, while using their creativity to find solutions that meet customer needs.
The Relationship Banker will serve as the single point of contact for customers. This individual will be responsible for connecting with customers in order to understand how best to match their needs with First United Bank products and services, as well as mentoring employees to do the same. The ideal candidate will possess a positive attitude and an ability to establish and cultivate strong personal connections. This individual must be committed to precision and adhering to the policies and regulatory standards as they relate to the role.
Personal Qualities
Approaches serving every customer as a family member
Intuitively aware of the overall picture and able to discern top priorities
Forges positive and trusting relationships with everyone
Highly responsible, dependable, and follows through on promises
Effortlessly handles challenging situations
Relentless about continuous improvement and has a learning mindset
Enjoys providing personalized service that creates customer loyalty
Maintains a positive attitude
Commits to meeting deadlines and never misses the little details
Responsibilities
Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues such as the Bank Secrecy Act, Privacy, Fair Lending, Regulation E and related deposit, transaction, and loan accounts.
Follows proper procedures accurately and efficiently for all customer-servicing activities.
Retains existing customers and develops new customer relationships.
Serves as customers' single point of contact for all First United Bank products and services.
Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promotes new products and services and educates customers and peers within the bank.
Participates in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
Consistently meets customer service expectations by offering excellent service, including greeting customers, smiling, using their name, and building rapport designed to generate loyalty.
Identifies and matches customer product needs through interviews, discussions of financial needs, and referrals to other staff members and departments to ensure needs are met.
Opens new accounts, certificates of deposit, and all other ancillary products; answers questions, provides account opening information, and ensures proper paperwork is completed and entered into the system.
Assists customers with routine questions and requests such as balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
Processes a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures, including accepting checks for cash and deposit; handling money orders, savings bonds, traveler's checks, cashier's checks, payments for loans and other services.
Maintains appropriate drawer limits, performs cash verifications, and vault duties.
Verifies all transactions, places holds as appropriate, and proves cash drawer upon shift completion to ensure compliance with standards and policies; seeks assistance as needed to resolve discrepancies.
Proactively resolves customer complaints, problems, or other issues.
Reviews and resolves account issues listed in insufficient and exception reports on a daily basis, assisting customers with account charge-off repayment plans.
Performs security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
Masters the Primary Purpose and Essential Duties of the Relationship Banker I position.
Employee Specifications
High School Diploma strongly preferred; some college strongly preferred.
One year of retail experience preferred.
Cash handling experience preferred.
Superior customer service skills required.
Basic mathematics to solve problems.
Requires exact or highly accurate daily work.
Ability to read, write, and verbally communicate with customers and co-workers.
Ability to manage time effectively and work independently, without close supervision.
Ability to use good judgment and exercise decision-making skills.
Critical thinking—requires logic and reasoning to identify solutions, conclusions, or approaches to problems.
Ability to multi-task.
Maintain a professional attitude and appearance.
Behave ethically at work and outside the work environment.
Active listening—actively looking for ways to assist customers, giving full attention to what others say, asking questions as appropriate.
Benefits
An award-winning culture where faith, financial well‑being, personal development, and wellness are our foundation.
Opportunities to make a difference in the lives of others, embracing communities and investing time and hearts into making a difference.
Opportunities for personal and professional growth.
Exceptional benefits that include 401(k) matching contributions.
The You First Wellness Program with wellness incentives and fitness membership reimbursement options.
Educational assistance and reimbursements.
NOTE: The above essential duties do not cover an all‑inclusive list of work requirements. Individuals will perform other job‑related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
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The Position Job Title Relationship Banker I
Job Description At First United Bank we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. We use our collective talents to make the community a better, stronger, and more stable place, one customer, one family, one company at a time. Our goal is to educate, empower, and inspire each person to reach their highest purpose, realize their fullest potential, and accomplish their greatest success. Top candidates must be passionate about this mission, instilling it in their team and serving others whether customers, employees or community members. This individual must establish significant and trusting relationships with customers, while using their creativity to find solutions that meet customer needs.
The Relationship Banker will serve as the single point of contact for customers. This individual will be responsible for connecting with customers in order to understand how best to match their needs with First United Bank products and services, as well as mentoring employees to do the same. The ideal candidate will possess a positive attitude and an ability to establish and cultivate strong personal connections. This individual must be committed to precision and adhering to the policies and regulatory standards as they relate to the role.
Personal Qualities
Approaches serving every customer as a family member
Intuitively aware of the overall picture and able to discern top priorities
Forges positive and trusting relationships with everyone
Highly responsible, dependable, and follows through on promises
Effortlessly handles challenging situations
Relentless about continuous improvement and has a learning mindset
Enjoys providing personalized service that creates customer loyalty
Maintains a positive attitude
Commits to meeting deadlines and never misses the little details
Responsibilities
Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues such as the Bank Secrecy Act, Privacy, Fair Lending, Regulation E and related deposit, transaction, and loan accounts.
Follows proper procedures accurately and efficiently for all customer-servicing activities.
Retains existing customers and develops new customer relationships.
Serves as customers' single point of contact for all First United Bank products and services.
Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promotes new products and services and educates customers and peers within the bank.
Participates in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
Consistently meets customer service expectations by offering excellent service, including greeting customers, smiling, using their name, and building rapport designed to generate loyalty.
Identifies and matches customer product needs through interviews, discussions of financial needs, and referrals to other staff members and departments to ensure needs are met.
Opens new accounts, certificates of deposit, and all other ancillary products; answers questions, provides account opening information, and ensures proper paperwork is completed and entered into the system.
Assists customers with routine questions and requests such as balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
Processes a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures, including accepting checks for cash and deposit; handling money orders, savings bonds, traveler's checks, cashier's checks, payments for loans and other services.
Maintains appropriate drawer limits, performs cash verifications, and vault duties.
Verifies all transactions, places holds as appropriate, and proves cash drawer upon shift completion to ensure compliance with standards and policies; seeks assistance as needed to resolve discrepancies.
Proactively resolves customer complaints, problems, or other issues.
Reviews and resolves account issues listed in insufficient and exception reports on a daily basis, assisting customers with account charge-off repayment plans.
Performs security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
Masters the Primary Purpose and Essential Duties of the Relationship Banker I position.
Employee Specifications
High School Diploma strongly preferred; some college strongly preferred.
One year of retail experience preferred.
Cash handling experience preferred.
Superior customer service skills required.
Basic mathematics to solve problems.
Requires exact or highly accurate daily work.
Ability to read, write, and verbally communicate with customers and co-workers.
Ability to manage time effectively and work independently, without close supervision.
Ability to use good judgment and exercise decision-making skills.
Critical thinking—requires logic and reasoning to identify solutions, conclusions, or approaches to problems.
Ability to multi-task.
Maintain a professional attitude and appearance.
Behave ethically at work and outside the work environment.
Active listening—actively looking for ways to assist customers, giving full attention to what others say, asking questions as appropriate.
Benefits
An award-winning culture where faith, financial well‑being, personal development, and wellness are our foundation.
Opportunities to make a difference in the lives of others, embracing communities and investing time and hearts into making a difference.
Opportunities for personal and professional growth.
Exceptional benefits that include 401(k) matching contributions.
The You First Wellness Program with wellness incentives and fitness membership reimbursement options.
Educational assistance and reimbursements.
NOTE: The above essential duties do not cover an all‑inclusive list of work requirements. Individuals will perform other job‑related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
#J-18808-Ljbffr