Technical Service Representative
Amcor Flexibles, LLC, Wheeling, IL, United States
Job Description
To provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement. Level I: Possess a mechanical and electrical technical aptitude with a basic understanding of packaging machines. Generally requires management support to handle intermediate to difficult issues.
WHAT YOU GET TO DO
Acts as a safety leader and puts safety first in all responsibilities.
Understands customer requirements relating to problems to products and equipment.
Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
Maintains accurate and timely reports on work activities and time utilization.
Performs and completes package/shrink bag and machine audits on packaging machines.
Participates in field trials of new packaging materials.
Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
Responsible for scheduling own time and travel and determining priority of customer calls.
Works on special projects as assigned.
Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.
WHAT WE VALUE
Customer Orientation - demonstrated concern for satisfying one's external and/or internal customers
Building Collaborative Relationships - the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Initiative - identifying what needs to be done and doing it before being asked to or required by the situation
Technical Expertise - depth of knowledge and skill in a technical area
Results Orientation - continuously delivers and executes on tasks in order to ensure compliance within established guidelines
Attention to Communication - ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise
WHAT WE WANT FROM YOU
Education: Technical Degree
Experience: 1-2 years experience in food packaging industry (material & machinery)
Willing to travel 60% or more and holds a valid driver's license
Our Expectations
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
"Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Compensation The starting salary for this position is expected to be between $64,700 to $80,900; however, base pay offered may vary within the full salary range $64,700 to $97,100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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WHAT YOU GET TO DO
Acts as a safety leader and puts safety first in all responsibilities.
Understands customer requirements relating to problems to products and equipment.
Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
Maintains accurate and timely reports on work activities and time utilization.
Performs and completes package/shrink bag and machine audits on packaging machines.
Participates in field trials of new packaging materials.
Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
Responsible for scheduling own time and travel and determining priority of customer calls.
Works on special projects as assigned.
Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.
WHAT WE VALUE
Customer Orientation - demonstrated concern for satisfying one's external and/or internal customers
Building Collaborative Relationships - the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Initiative - identifying what needs to be done and doing it before being asked to or required by the situation
Technical Expertise - depth of knowledge and skill in a technical area
Results Orientation - continuously delivers and executes on tasks in order to ensure compliance within established guidelines
Attention to Communication - ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise
WHAT WE WANT FROM YOU
Education: Technical Degree
Experience: 1-2 years experience in food packaging industry (material & machinery)
Willing to travel 60% or more and holds a valid driver's license
Our Expectations
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
"Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Compensation The starting salary for this position is expected to be between $64,700 to $80,900; however, base pay offered may vary within the full salary range $64,700 to $97,100 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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