Ultra Luxury Operations Specialist
WildChina 碧山, Virginia, MN, United States
WildChina is seeking a meticulous and detail-oriented Ultra-Luxury Operations Specialist to join our team in Beijing or Shanghai. This role is essential to delivering flawless, world-class experiences for ultra-high-net-worth individuals (UHNWI) traveling to China, working in close partnership with our small ultra-luxury team.
Location Beijing or Shanghai
Position Type Full-time, hybrid (three in-office days per week)
Salary Junior level, subject to experience
Key Responsibilities
Luxury Accommodation Management: Negotiate rates for top-level presidential suites, villas and whole-property buyouts at China’s top luxury hotel, resorts, and exclusive properties, ensuring all special requests and preferences for UHNWI clients are meticulously arranged and confirmed.
Fine Dining Coordination: Book premium restaurant reservations at sought-after venues (ex. Michelin-star restaurants), coordinate private dining experiences, and arrange special culinary experiences that align with client preferences and dietary requirements.
Guide Management: Coordinate, book, and comprehensively brief elite local guides on client preferences, itinerary details, and service expectations to ensure seamless delivery of exceptional experiences.
Pre-Trip Quality Assurance: Conduct thorough verification of all trip details, confirmations, and arrangements prior to client departure, ensuring every element meets ultra-luxury standards and client specifications.
Client Experience Enhancement: Coordinate welcome gifts, personalized touchpoints throughout the journey, and memorable “wow moments” that exceed client expectations and create lasting impressions.
Operational Excellence: Manage all logistical details including transportation, special access arrangements, and on-ground coordination to ensure flawless execution of each itinerary.
Financial Administration: Process and manage all payments, invoices, and financial transactions through WildChina’s accounting system with accuracy and attention to detail.
Vendor Relations: Build and maintain strong relationships with luxury hotels, restaurants, guides, and service providers across China to ensure priority access and exceptional service delivery.
Qualifications
Essential Experience: Proven experience in luxury travel operations, high-end hospitality, event management, or operations roles serving discerning clientele. Experience with UHNWI clients is highly preferred.
China Knowledge: Strong familiarity with China’s luxury travel landscape, premium hotels, fine dining scene, and cultural nuances; deep interest in China’s destinations and experiences.
Language Skills: Fluency in Mandarin Chinese required; proficiency in English essential for communication with international clients and team members.
Technical Proficiency: Comfortable with CRM systems (HubSpot experience preferred), and accounting/financial management software.
Professional Attributes: Exceptional organizational skills, obsessive attention to detail, proactive problem-solving abilities, excellent communication skills, and ability to manage multiple complex itineraries simultaneously.
Flexibility: Open to flexible working hours (e.g., Tuesday through Saturday schedule) to accommodate client needs, time zone differences, and real-time operational requirements.
Service Excellence: Commitment to delivering white-glove service, anticipating needs, and maintaining the highest standards of professionalism and discretion.
What We Offer
Opportunity to work with a leading luxury travel services firm specializing in China
Behind-the-scenes role in creating never-before-done experiences and exclusive events for the world’s most discerning travelers
Travel opportunities across China to experience destinations, hotels, and services firsthand
Collaborative team environment with 3-4 dedicated professionals
Professional growth in the ultra-luxury travel operations sector
Exposure to China’s finest hotels, restaurants, and cultural experiences
To Apply Send your resume and a cover letter detailing your relevant operations experience to
hr@wildchina.com
with the subject line:
Ultra-Luxury Operations Specialist – [Your Name] .
#J-18808-Ljbffr
Location Beijing or Shanghai
Position Type Full-time, hybrid (three in-office days per week)
Salary Junior level, subject to experience
Key Responsibilities
Luxury Accommodation Management: Negotiate rates for top-level presidential suites, villas and whole-property buyouts at China’s top luxury hotel, resorts, and exclusive properties, ensuring all special requests and preferences for UHNWI clients are meticulously arranged and confirmed.
Fine Dining Coordination: Book premium restaurant reservations at sought-after venues (ex. Michelin-star restaurants), coordinate private dining experiences, and arrange special culinary experiences that align with client preferences and dietary requirements.
Guide Management: Coordinate, book, and comprehensively brief elite local guides on client preferences, itinerary details, and service expectations to ensure seamless delivery of exceptional experiences.
Pre-Trip Quality Assurance: Conduct thorough verification of all trip details, confirmations, and arrangements prior to client departure, ensuring every element meets ultra-luxury standards and client specifications.
Client Experience Enhancement: Coordinate welcome gifts, personalized touchpoints throughout the journey, and memorable “wow moments” that exceed client expectations and create lasting impressions.
Operational Excellence: Manage all logistical details including transportation, special access arrangements, and on-ground coordination to ensure flawless execution of each itinerary.
Financial Administration: Process and manage all payments, invoices, and financial transactions through WildChina’s accounting system with accuracy and attention to detail.
Vendor Relations: Build and maintain strong relationships with luxury hotels, restaurants, guides, and service providers across China to ensure priority access and exceptional service delivery.
Qualifications
Essential Experience: Proven experience in luxury travel operations, high-end hospitality, event management, or operations roles serving discerning clientele. Experience with UHNWI clients is highly preferred.
China Knowledge: Strong familiarity with China’s luxury travel landscape, premium hotels, fine dining scene, and cultural nuances; deep interest in China’s destinations and experiences.
Language Skills: Fluency in Mandarin Chinese required; proficiency in English essential for communication with international clients and team members.
Technical Proficiency: Comfortable with CRM systems (HubSpot experience preferred), and accounting/financial management software.
Professional Attributes: Exceptional organizational skills, obsessive attention to detail, proactive problem-solving abilities, excellent communication skills, and ability to manage multiple complex itineraries simultaneously.
Flexibility: Open to flexible working hours (e.g., Tuesday through Saturday schedule) to accommodate client needs, time zone differences, and real-time operational requirements.
Service Excellence: Commitment to delivering white-glove service, anticipating needs, and maintaining the highest standards of professionalism and discretion.
What We Offer
Opportunity to work with a leading luxury travel services firm specializing in China
Behind-the-scenes role in creating never-before-done experiences and exclusive events for the world’s most discerning travelers
Travel opportunities across China to experience destinations, hotels, and services firsthand
Collaborative team environment with 3-4 dedicated professionals
Professional growth in the ultra-luxury travel operations sector
Exposure to China’s finest hotels, restaurants, and cultural experiences
To Apply Send your resume and a cover letter detailing your relevant operations experience to
hr@wildchina.com
with the subject line:
Ultra-Luxury Operations Specialist – [Your Name] .
#J-18808-Ljbffr