Regional Director, Long-Term Agreements
Mitsubishi Heavy Industries, Orlando, FL, United States
Company Overview
At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to – making net zero a reality.
Role Overview This position is responsible for the overall operations leader for customers in their region with Long Term Agreements (LTSA / LTMA), reporting to the Service Operations Vice President. This role includes leading the service business to coordinate appropriate resources required to successfully implement the requirements of the agreements, and to coordinate fulfillment of all service related scopes at those sites and internal and external customer for all Mitsubishi Power Americas Inc. business units associated to LTSA services.
Key Responsibilities
Support service operations VP in development of expense budgets, financial plans, and forecasts for the service operations region
Accountable for all PGS KPIs, profit and loss results and customer satisfaction for the assigned plant sites
Provide leadership for contracts financial reviews (monthly, quarterly, annually, etc) as required
Provide leadership to Program Managers (PM) and Service Program Managers (SPM) to ensure Long term programs are run efficiently to gain maximum financial performance while maintaining customer satisfaction
Lead PMs and SPMs in following best practices of Project Management methodologies
Provide leadership for plant, site, fleet risk identification and mitigations, working with PLM, engineering, service execution leadership to affect overall fleet reliability and availability, acting as the voice of the customer to influence parts stocking, upgrades, repair processes, on time delivery, quality, resource planning
Lead the hiring process for new LTSA PM and SPM
Maintain understanding of contracts and guide program managers, as required to achieve contract performance requirement
Monitor and understand contract requirements for new parts, repairs and field service
Guide and coordinate PM’s, SPM’s and internal support personnel to support outages at the customer’s plant site
Hold PMs and SPMs accountable in the integration efforts for all service scopes being executed by PGS at their plant sites
Make periodic visits to plant sites/ customers Main offices (as required) for the purpose of maintaining customer satisfaction/ resolving contract and technical issues / maintain relationship
Provide support and customer feedback in negotiations with potential new customers and renewal efforts for existing agreements
Business travel is a necessity for this position overnight air/land as per customers service needs
Perform other such duties as may be required
Other Duties and Responsibilities
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
Support ISO 9001 compliance and initiatives
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties
Maintain the highest degree of honesty and integrity at all times
Knowledge, Skills & Education To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience Bachelor's degree (BSME, BSEE) from four-year college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.
Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.
Why Should You Apply?
Excellent Benefits (Medical, Dental, Vision & 401K Matching)
Excellent development programs and advancement opportunities
Tuition reimbursement and on-the-job training
Paid vacation, sick time, and holidays
Committed to quality products and services
Great working environment and culture
Employee Appreciation Programs and Events
Equal Employment Opportunity Mitsubishi Power Americas Inc. is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law.
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Role Overview This position is responsible for the overall operations leader for customers in their region with Long Term Agreements (LTSA / LTMA), reporting to the Service Operations Vice President. This role includes leading the service business to coordinate appropriate resources required to successfully implement the requirements of the agreements, and to coordinate fulfillment of all service related scopes at those sites and internal and external customer for all Mitsubishi Power Americas Inc. business units associated to LTSA services.
Key Responsibilities
Support service operations VP in development of expense budgets, financial plans, and forecasts for the service operations region
Accountable for all PGS KPIs, profit and loss results and customer satisfaction for the assigned plant sites
Provide leadership for contracts financial reviews (monthly, quarterly, annually, etc) as required
Provide leadership to Program Managers (PM) and Service Program Managers (SPM) to ensure Long term programs are run efficiently to gain maximum financial performance while maintaining customer satisfaction
Lead PMs and SPMs in following best practices of Project Management methodologies
Provide leadership for plant, site, fleet risk identification and mitigations, working with PLM, engineering, service execution leadership to affect overall fleet reliability and availability, acting as the voice of the customer to influence parts stocking, upgrades, repair processes, on time delivery, quality, resource planning
Lead the hiring process for new LTSA PM and SPM
Maintain understanding of contracts and guide program managers, as required to achieve contract performance requirement
Monitor and understand contract requirements for new parts, repairs and field service
Guide and coordinate PM’s, SPM’s and internal support personnel to support outages at the customer’s plant site
Hold PMs and SPMs accountable in the integration efforts for all service scopes being executed by PGS at their plant sites
Make periodic visits to plant sites/ customers Main offices (as required) for the purpose of maintaining customer satisfaction/ resolving contract and technical issues / maintain relationship
Provide support and customer feedback in negotiations with potential new customers and renewal efforts for existing agreements
Business travel is a necessity for this position overnight air/land as per customers service needs
Perform other such duties as may be required
Other Duties and Responsibilities
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
Support ISO 9001 compliance and initiatives
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties
Maintain the highest degree of honesty and integrity at all times
Knowledge, Skills & Education To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience Bachelor's degree (BSME, BSEE) from four-year college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.
Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.
Why Should You Apply?
Excellent Benefits (Medical, Dental, Vision & 401K Matching)
Excellent development programs and advancement opportunities
Tuition reimbursement and on-the-job training
Paid vacation, sick time, and holidays
Committed to quality products and services
Great working environment and culture
Employee Appreciation Programs and Events
Equal Employment Opportunity Mitsubishi Power Americas Inc. is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law.
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