Leasing and Occupancy Specialist II (Orchard Place)
WinnCompanies, Rochester, NY, United States
Leasing and Occupancy Specialist II
WinnCompanies is looking for a Leasing and Occupancy Specialist II to join our team at Orchard Place, a 550‑unit affordable residential community located in Rochester, NY.
In this role you will perform all day‑to‑day leasing and marketing activities related to apartment rentals, move‑ins, re‑certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
The pay range for this position is $21.00 to $25.00 per hour, depending on experience. The selected candidate will typically work Monday through Friday, 8:00 AM to 5:00 PM.
Responsibilities
Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and follow up on prospect leads.
Prepare lease documentation applicable to program types, complete move‑in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed‑income program guidelines.
Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub‑markets, including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or re‑certification process.
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
Requirements
High school diploma or GED equivalent.
3–5 years of relevant work experience.
SHCM certification.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate’s degree.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
Benefits
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com
If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
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In this role you will perform all day‑to‑day leasing and marketing activities related to apartment rentals, move‑ins, re‑certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
The pay range for this position is $21.00 to $25.00 per hour, depending on experience. The selected candidate will typically work Monday through Friday, 8:00 AM to 5:00 PM.
Responsibilities
Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and follow up on prospect leads.
Prepare lease documentation applicable to program types, complete move‑in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed‑income program guidelines.
Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
Remain current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and sub‑markets, including competitors and customer demographics.
Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during the application or re‑certification process.
Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
Requirements
High school diploma or GED equivalent.
3–5 years of relevant work experience.
SHCM certification.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications
Associate’s degree.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
Benefits
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com
If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
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