Customer Service Representative

Wesco - 1601 Waters Ridge Road - Responsibilities: Answer customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution; Process payments for cash account customers; Research and resolve customer problems, acting as the customer liaison between other departments when necessary; Back-up support to sales counter with walk in and telephone inquiries; Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints