Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Personal Banker provides every member-owner with an exceptional service experience developing a strong rapport with the member which supports the Credit Union's mission of enhancing our member-owners' financial lives and becoming their preferred financial partner. The Personal Banker must engage in conversations with member-owners in order to identify, understand, and provide guidance to meet the member-owners financial needs and goals. The Personal Banker provides solutions including consumer and business deposit products, consumer and business lending products, and associated products and services. They refer to partners for investment solutions, insurance, and other services. The Personal Banker performs problem resolution and may also process transactions in a back-up capacity. They must have an expert knowledge of the Credit Unions deposit and loan products, policies and processes.

Essential Functions and Responsibilities

Engages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals.
Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, and Truliant Financial Advisors.
Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members to help them manage their finances.
Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including providing first contact problem resolution.
Executes the Branch's plan to ensure achievement of goals and objectives. Including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals.
Educates members on the various products and services available to meet their financial goals and offer to assist them with establishing those identified products and services.
Proactively assists members by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience.
Makes outbound sales and service calls to member-owners.
Utilizes member relationship tools to record and enhance interactions.
Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes.
Provides information and processes loan requests on all loan products to member-owners, including mortgages, business service loans, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member.
Understands IRA process and products offered. Opens and provides maintenance for all IRA accounts.
Adheres to Truliant's policies and supports company decisions and goals in a positive, professional, manner. Follows all security and fraud prevention requirements in order to protect the Credit Union and members.
Adapts, as needed, to meet the ever-changing needs of our members and the communities we serve.
Maintains integrity and confidentiality when handling member's accounts.
Represents Truliant with a high level of integrity and professionalism. Exhibits a professional, business-like appearance, and demeanor.
Researches and resolves account issues, escalating for resolution assistance as necessary.

Other Duties and Responsibilities

Provides assistance with member service when needed on the Teller line.
Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

Must have National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008
Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
Must have excellent communication skills in English, both verbal and written
Must have good arithmetic skills
Must have basic personal computer skills
Must have knowledge of advanced products and services
Must be proficient in-service recovery concepts as a vehicle to enhance member satisfaction
Must understand basic concepts and principles of credit underwriting
Must have Notary appointment within 3-month period
Must attend Branch Lending Training within 3-month period
Must be detail oriented and well organized
Must be flexible and able to shift resources and priorities as required
Must be able to complete all assignments with minimal supervision

Physical Requirements

Occasional standing, walking, and bending required
Must be able to sit at a desk for moderate periods of time and use a computer
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Experience

College degree or equivalent experience required
A minimum of 3 years related experience in the retail industry or financial services preferred
Previous sales and lending experience preferred
Previous lending experience preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account

","

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financi...","Full Time",[108],["B","3299966598"],"1 days ago","/jobs/3299966598-personal-banker-shelby",{"_65":66,"_67":87,"_69":88,"_71":72,"_73":89},["D",1777075200000],"

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Relationship Banker is responsible for serving the financial needs of our member-owners accurately and efficiently, and developing a strong rapport with the member which supports the Credit Union's mission of enhancing our member-owners' financial lives and becoming their preferred financial partner. This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products, along with other account services. The Relationship Banker will assist members from the initial point of contact through the completion of their transaction or platform need. The duties that the Relationship Banker will perform each day will vary depending on the need of the member they are assisting and they will be responsible for seamlessly transitioning from the Teller line to the platform and back throughout each day.

Essential Functions and Responsibilities

Engages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals.
Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, and Truliant Financial Advisors.
Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members to help them manage their finances.
Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including providing first contact problem resolution.
Maintains integrity and confidentiality when handling member's accounts.
Adheres to all Credit Union and security policies and procedures and assists Branch Manager to ensure that staff members apply appropriate skill in controlling loan and fraud losses.
Performs all teller transactions as requested and has capability to balance CDMs, TCRs, ATMs and vault.
Performs all member service operations, including new accounts opened for contact and initializing start of relationship building with knowledge, products and services that will benefit the member.
Researches and resolves account issues, escalating for resolution as necessary.
Provides information and processes deposit and loan solutions to member-owners, including mortgages, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member.
Processes Business Services requests accurately and efficiently including business service loan requests and processing.
Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes.
Understands IRA process and products offered. Opens and provides maintenance for all IRA accounts.
Processes all loan requests and reviews credit needs for further loan opportunities to benefit the member.
Processes and opens all specialty accounts.
Makes outbound guidance calls to member owners.
Represents the Credit Union by visitations to Business Partners and other Credit Union functions.
Understands audit procedures and the importance of maintaining the integrity of audit guidelines.
Proactively assists members by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience
Contributes to the Branch's plan to ensure achievement of goals and objectives, including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals.

Other Duties and Responsibilities

Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

Must be flexible to assist members with various needs in different capacities throughout the day
Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
Must have superior interpersonal and coaching skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
Must have excellent communication skills in English, both verbal and written
Must have good arithmetic skills
Must have basic personal computer skills
Must have knowledge of advanced products and services
Must be proficient in-service recovery concepts as a vehicle to enhance member satisfaction
Must understand basic concepts and principles of credit underwriting
Must have Notary appointment, or attain Notary status within 3 months of hire
Must be trained in Branch Lending
Must have ability to understand all business processes within the credit union
Must be detail oriented and well organized
Must be able to work in a general office environment
Must be flexible and able to shift resources and priorities as needed
Must be able to complete all assignments with minimal supervision
Should possess a strong commitment to providing excellent service to Truliant's members

Physical Requirements

Frequent standing, walking, and bending required
Must be able to sit at a desk for moderate periods of time and use a computer
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

High School Diploma or equivalent required
Strong interpersonal skills required
Bilingual English/Spanish required
College Degree preferred
A minimum of 3+ years related experience in the retail industry or financial services required
Previous sales experience preferred
Previous lending experience preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account

","Bilingual Relationship Banker - South End",[116],["B","3014575533"],"/jobs/3014575533-bilingual-relationship-banker-south-end","/jobs?keyword=Bilingual+Relationship+Banker+-+South+End",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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