E-Commerce Manager
glassybaby, Redmond, WA, United States
Description:
The E-Commerce Manager will lead glassybaby's online sales channel, focusing on creating a seamless, date driven digital shopping experience. This role combines strategic thinking with hands-on execution in site management, analytics, and customer experience optimization. Requirements:
Primary Duties:
* Website management & optimizations: oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience. Collaborate with design and development teams to implement updates, new features, and seasonal campaigns.
* Customer behavior analytics: analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization. Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX.
* Develop dashboards and report to track KPIs such as conversion rates, AOV, traffic sources and retention. Apply insights to personalize experiences and recommend product strategies based on customer preferences.
* Performance & Growth: Monitor and report on e-commerce performance metrics, providing actionable insights for leadership. Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases.
* Customer Experience: Ensure smooth checkout, shipping, and post-purchase experience. Partner with customer service to resolve escalations and improve satisfaction.
* Marketing Integration: Coordinate with social, email and paid media teams to align campaigns and drive traffic. Support SEO/SEM strategies to maximize organic and paid visibility.
* Inventory and Fulfillment Coordination: Work closely with operations to maintain accurate stock levels and timely fulfillment. Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting.
Measurement of Performance
* Conversion Rate: Increase by 15% with the first year.
* Average Order Value (AOV): Grow by 8-10% through upsell and cross-sell strategies.
* Cart Abandonment Rate: Reduced by 15% through improved UX and remarketing.
* Revenue Growth: Achieve 15%f YoY growth in online sales.
* Site Performance: Maintain page load times under 3 seconds and uptime of 99.9%.
Knowledge, Skill, and Abilities
* Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify).
* Inventory and order management.
* Skilled in A/B testing and conversion rate optimization.
* Excellent analytical, project management and excellent verbal and written communication skills.
* Passion for mission-driven brands and philanthropy.
* expert in multi-tasking; able to prioritize and work under pressure.
* deep understanding of the retail marketplace; ability to identify and access competitive environment.
* fluent in retail reporting; ability to analyze business health.
* demonstrated critical thinking skills, analytical thinker.
* highly organized with careful attention to detail.
* ability to work and influence cross-functionally.
Education, Experience, Certifications, Licenses
* Bachelor's degree in marketing, Business, Data Analytics, or related fields
* 3 - 5 years of experience in e-commerce management, preferably in retail or lifestyle brands
* Proficient in Google Analytics and Shopify
* Experience with NetSuite ERP
Physical Demands
* Ability to regularly lift-up to thirty-five pounds and rarely lift to fifty pounds.
* Frequent standing and walking.
* Must be able to work in conditions that are impacted by weather and climate.
* Must be able to speak and hear well enough to conduct conversations.
* Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
* Must be able to work in an environment where noise level is usually moderate.
* Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline
Benefits
Medical/Vision, Dental, STD and paid Life Insurance and AD&D
401K with a 4% Match
HSA and FSA plans
Voluntary Life Insurance & AD&D, supplemental coverage also available
Access Perks
Pet Insurance
Compensation details: 125000-150000 Yearly Salary
PI83403443503b-29400-40362629
The E-Commerce Manager will lead glassybaby's online sales channel, focusing on creating a seamless, date driven digital shopping experience. This role combines strategic thinking with hands-on execution in site management, analytics, and customer experience optimization. Requirements:
Primary Duties:
* Website management & optimizations: oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience. Collaborate with design and development teams to implement updates, new features, and seasonal campaigns.
* Customer behavior analytics: analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization. Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX.
* Develop dashboards and report to track KPIs such as conversion rates, AOV, traffic sources and retention. Apply insights to personalize experiences and recommend product strategies based on customer preferences.
* Performance & Growth: Monitor and report on e-commerce performance metrics, providing actionable insights for leadership. Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases.
* Customer Experience: Ensure smooth checkout, shipping, and post-purchase experience. Partner with customer service to resolve escalations and improve satisfaction.
* Marketing Integration: Coordinate with social, email and paid media teams to align campaigns and drive traffic. Support SEO/SEM strategies to maximize organic and paid visibility.
* Inventory and Fulfillment Coordination: Work closely with operations to maintain accurate stock levels and timely fulfillment. Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting.
Measurement of Performance
* Conversion Rate: Increase by 15% with the first year.
* Average Order Value (AOV): Grow by 8-10% through upsell and cross-sell strategies.
* Cart Abandonment Rate: Reduced by 15% through improved UX and remarketing.
* Revenue Growth: Achieve 15%f YoY growth in online sales.
* Site Performance: Maintain page load times under 3 seconds and uptime of 99.9%.
Knowledge, Skill, and Abilities
* Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify).
* Inventory and order management.
* Skilled in A/B testing and conversion rate optimization.
* Excellent analytical, project management and excellent verbal and written communication skills.
* Passion for mission-driven brands and philanthropy.
* expert in multi-tasking; able to prioritize and work under pressure.
* deep understanding of the retail marketplace; ability to identify and access competitive environment.
* fluent in retail reporting; ability to analyze business health.
* demonstrated critical thinking skills, analytical thinker.
* highly organized with careful attention to detail.
* ability to work and influence cross-functionally.
Education, Experience, Certifications, Licenses
* Bachelor's degree in marketing, Business, Data Analytics, or related fields
* 3 - 5 years of experience in e-commerce management, preferably in retail or lifestyle brands
* Proficient in Google Analytics and Shopify
* Experience with NetSuite ERP
Physical Demands
* Ability to regularly lift-up to thirty-five pounds and rarely lift to fifty pounds.
* Frequent standing and walking.
* Must be able to work in conditions that are impacted by weather and climate.
* Must be able to speak and hear well enough to conduct conversations.
* Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
* Must be able to work in an environment where noise level is usually moderate.
* Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline
Benefits
Medical/Vision, Dental, STD and paid Life Insurance and AD&D
401K with a 4% Match
HSA and FSA plans
Voluntary Life Insurance & AD&D, supplemental coverage also available
Access Perks
Pet Insurance
Compensation details: 125000-150000 Yearly Salary
PI83403443503b-29400-40362629