BERT OGDEN MCALLEN NISSAN SERVICE ADVISOR

Bert Ogden McAllen Nissan Service Advisor

Service Advisor Responsibilities

• Answer phone calls, emails and drive in's to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to shop foreman / service manager to provide immediate attention
• Accurately record issues and data into dealer management system. Attention to detail critical
• Conduct transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer management system(s), outlook, and MS office

Qualifications

• Must have and maintain a valid driver's license and an acceptable and safe driving record
• Must be 21 years old or older
• Must be able to pass a drug test screening
• Must be able to pass a background screening check

Bert Ogden is an equal opportunity employer