Social Media Sorter- Remote * must be local to Metro Detroit

Social Media - Sorter General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter and Facebook pages as well as other social platforms Major Job Duties and Responsibilities • Understand the business pillars and goals between Social Care, Brand Engagement, Marketing, PR and Communication swim lanes throughout Facebook, Twitter, Instagram and other social platforms • Monitor Facebook, Twitter, Instagram and other social platforms and identify Customer Care items that will be assigned to the care team for engagement • Monitor Facebook, Twitter, Instagram and other social platforms and identify Sales Assist or Lead Generation posts that will be assigned to the care team for engagement • Monitor Facebook, Twitter, Instagram and other social platforms and identify opportunities for the brand to engage in conversation to increase brand awareness, engagement and retention • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required • Provide exceptional service to all internal and external customers • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach • Utilize correct tools to efficiently manage multiple concurrent activities Required Skills/Experience • 1+ years' experience in customer service related profession • 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level • Ability to make decisions that benefit the customer and company goals during times of ambiguity • High-level knowledge with social platforms • Computer navigation and typing proficiency • Strong reading comprehension and written communication skills Required Education/Training/Certifications/Licenses • Bachelor's degree (English, marketing, business, journalism, communications or similar concentration preferred) #lLI-ST1