Workforce Management Lead / Contract / Hybrid / Charlotte, NC
Motion Recruitment, Charlotte, NC, United States
Our client,
a global banking leader , is hiring for a contract Operational Delivery Lead, Workforce Management. This is a hybrid position in Charlotte, NC (3 days onsite, 2 days remote per week).
This role will be supporting and
providing oversight for workforce strategy , location planning, headcount, and operational execution. This will be managing multiple workstreams simultaneously and working with stakeholders to impact workforce allocation decisions.
This individual must be well-versed in data and reporting to
run complex analysis and translate data into executive-ready insights . Will be performing end-to-end headcount reporting, product metrics, and more. Strong proficiency in Excel and PowerPoint is needed.
Contract Duration:
24 Months with Potential to Convert + Benefits
In this role, you will: Own support functions and day to day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes. Drive operating excellence at scale—design and enforce playbooks and standards that increase efficiency, quality, and cost effectiveness; run capacity & pipeline planning and re planning across assigned workstreams. Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations. Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts. Plan and land programs end to end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into “definition of done.”
Required Skills: Background similar to a Big 4 or large consulting firm, ideally at a Senior Manager–equivalent level, with proven experience running multiple workstreams at once. Demonstrated ability to think on their feet, answer executive questions in real time, and apply critical thinking under pressure. Comfortable navigating complex processes and delivering efficient, practical solutions for end users—even when paths are not clearly defined.
Desired Skills: 8+ years in program/portfolio execution in complex, matrixed environments; track record leading multi workstream delivery and realizing financial/operational benefits. Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re planning expertise. Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale. Success translating strategy into executable plans with clear outcomes, guardrails, and change adoption plans. Mastery across the execution lifecycle—intake, prioritization, delivery, adoption, stabilization—including dependency orchestration and benefits tracking. Advanced KPI/OKR and decision analytics skills; builds dashboards that inform tradeoffs (Excel/Power BI/Tableau or equivalent). Executive communication and decision facilitation excellence (prewires, options, impacts, recommendation, decision log). Credible challenge and early issue identification; comfortable escalating with data backed options to achieve business outcomes. Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance. Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics. Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus. Bachelor’s degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred
a global banking leader , is hiring for a contract Operational Delivery Lead, Workforce Management. This is a hybrid position in Charlotte, NC (3 days onsite, 2 days remote per week).
This role will be supporting and
providing oversight for workforce strategy , location planning, headcount, and operational execution. This will be managing multiple workstreams simultaneously and working with stakeholders to impact workforce allocation decisions.
This individual must be well-versed in data and reporting to
run complex analysis and translate data into executive-ready insights . Will be performing end-to-end headcount reporting, product metrics, and more. Strong proficiency in Excel and PowerPoint is needed.
Contract Duration:
24 Months with Potential to Convert + Benefits
In this role, you will: Own support functions and day to day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes. Drive operating excellence at scale—design and enforce playbooks and standards that increase efficiency, quality, and cost effectiveness; run capacity & pipeline planning and re planning across assigned workstreams. Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations. Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts. Plan and land programs end to end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into “definition of done.”
Required Skills: Background similar to a Big 4 or large consulting firm, ideally at a Senior Manager–equivalent level, with proven experience running multiple workstreams at once. Demonstrated ability to think on their feet, answer executive questions in real time, and apply critical thinking under pressure. Comfortable navigating complex processes and delivering efficient, practical solutions for end users—even when paths are not clearly defined.
Desired Skills: 8+ years in program/portfolio execution in complex, matrixed environments; track record leading multi workstream delivery and realizing financial/operational benefits. Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re planning expertise. Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale. Success translating strategy into executable plans with clear outcomes, guardrails, and change adoption plans. Mastery across the execution lifecycle—intake, prioritization, delivery, adoption, stabilization—including dependency orchestration and benefits tracking. Advanced KPI/OKR and decision analytics skills; builds dashboards that inform tradeoffs (Excel/Power BI/Tableau or equivalent). Executive communication and decision facilitation excellence (prewires, options, impacts, recommendation, decision log). Credible challenge and early issue identification; comfortable escalating with data backed options to achieve business outcomes. Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance. Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics. Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus. Bachelor’s degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred