Call Center Representative
Techgene Solutions, Indianapolis, IN, United States
Inbound Call Center
DOR 100 N. Senate Ave., STE 105 Indianapolis, IN |. Onsite | Phone and in-person
Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
There is a 2-3 week training period for position. No time off will be approved during the training period.
Skill Required / Desired Amount of Experience
High school diploma or GED. Required
Strong customer service related experience, preferably in a professional environment. Required 1 Years
Experience adhering to ethical and confidentiality requirements Required 1 Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required
Strong analytical ability to analyze and research tax related inquiries. Required
Prior experience in a fast-paced call center environment. Desired
Knowledge of tax regulations. Desired
Associates or Bachelors Degree in accounting, finance, or related field. Desired
A Day in the Life: Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.
What You'll Need for Success: High School Diploma/GED High-energy – Optimism – Teamwork –Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement – let’s get better every day … together approach. A team member who speaks up if you don’t understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws. Supervisory Responsibilities/Direct Reports: This role does not provide direct supervision to direct reports. Difficulty of Work: The Call Center customer service representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships: This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners. Physical Effort: This role performs work in an environment where sitting for extended periods of time could be expected. Working Conditions: This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours. Competencies: ·Communicating Effectively, professionally, accurately ·Delivering High Quality Work ·Critical Thinking ·Managing Time
DOR 100 N. Senate Ave., STE 105 Indianapolis, IN |. Onsite | Phone and in-person
Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
There is a 2-3 week training period for position. No time off will be approved during the training period.
Skill Required / Desired Amount of Experience
High school diploma or GED. Required
Strong customer service related experience, preferably in a professional environment. Required 1 Years
Experience adhering to ethical and confidentiality requirements Required 1 Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required
Strong analytical ability to analyze and research tax related inquiries. Required
Prior experience in a fast-paced call center environment. Desired
Knowledge of tax regulations. Desired
Associates or Bachelors Degree in accounting, finance, or related field. Desired
A Day in the Life: Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements. Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Applies knowledge acquired in training and utilizes resources to analyze and solve problems. Responds to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicates professionally using correct grammar, spelling & punctuation. Complies with all ethical and confidentiality requirements.
What You'll Need for Success: High School Diploma/GED High-energy – Optimism – Teamwork –Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement – let’s get better every day … together approach. A team member who speaks up if you don’t understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws. Supervisory Responsibilities/Direct Reports: This role does not provide direct supervision to direct reports. Difficulty of Work: The Call Center customer service representative must use analytical skills to determine the customer’s needs and apply the procedures to communicate the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships: This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners. Physical Effort: This role performs work in an environment where sitting for extended periods of time could be expected. Working Conditions: This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours. Competencies: ·Communicating Effectively, professionally, accurately ·Delivering High Quality Work ·Critical Thinking ·Managing Time