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JOB SUMMARY:

Under the direct supervision of the Credit & Collections Manager, and the Collections Supervisor. This position will be responsible for the reconciliation of accounts and collections as well as performing research for customers regarding billing issues.

ESSENTIAL FUNCTIONS:

Inform customers of a 'past due' balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer.
Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate.
Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
Prepare lien releases for Customers to get paid.
Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
Prepare weekly credit agenda report for collection calls and weekly collections meetings.
Other duties as assigned by Credit & Collections Manager.

EDUCATION AND EXPERIENCE:

3-5 years of experience with customer service and commercial collections required, with preference for contracting industry or commercial construction industry experience.
Strong analytical and problem solving skills
Strong attention to detail
Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
Possess the ability to manage heavy workload.
Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
Ability to work efficiently with or without supervision.

ACCO COMPETENCIES:

Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

PHYSICAL REQUIREMENTS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include Close vision and Distance vision.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.

HOURS:

Monday through Friday beginning between 6:00 am and 7:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and occasional overtime may be necessary due to business needs.

TRAVEL:

O - 5% of the time to and from the assigned office location to regional branch offices and/or to project/customer site(s).

Competitive Wages:
$26.92/hr to $33.65/hr. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

#ACCO
#LI-MD1

","shortDescription","

JOB SUMMARY:

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.\nIn the Role:\nAssist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services\nWork both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day\nNegotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations\nMaintain and note all appropriate information and documentation on customer and account status\nCollaborate both in person and virtually, using available technology to connect with other internal teams\nRequirements\nHigh School Diploma or GED\nProficiency in utilizing multiple tools/systems simultaneously\nSkilled at achieving and exceeding goals\nPreferred\nExperience working in customer service, collections or call center environments\nBilingual: Spanish\nWork Schedule:\nHours of Operation\nMon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM\nThe schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.\nTraining Schedule:\nThe first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.\nLocation: Onsite - London, KY\nOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.\nDriven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.\nBecause team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:\nHealth and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances\nUp to 4% matching 401(k)\nEmployee Stock Purchase Plan (10% share discount)\nTuition reimbursement\nPaid time off (15 days' vacation per year, prorated based on start date)\nPaid sick leave as determined by state or local ordinance (prorated based on start date)\n11 Paid holidays (4 floating holidays, prorated based on start date)\nPaid volunteer time (3 days per year, prorated based on start date)\nOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

","Collections Specialist

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They pro...","Collections Specialist",[126],["B","3491578125"],"Work at OneMain Holdings","/jobs/3491578125-collections-specialist","London, KY, United States","/jobs?keyword=OneMain+Holdings","/jobs?location=London%2C+KY%2C+United+States","/jobs?keyword=Collections+Specialist",{"_65":66,"_67":127,"_69":128,"_71":129,"_73":130},"London","London, KY, United States, 40741","KY","40741",["D",1777366800000],"Syfan USA Corp","Credit And Collections Specialist

Job Summary Credit and Collections: Process all special billing customers' invoices. Ensuring timely and accurate invoicing and collecting outstanding receivables. Verifying all customer requirements for invoicing and ensuring issues are resolved for timely payment. Works closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the companies' objectives. Supports credit and risk management by assisting credit evaluations of debtors and maintaining credit files. Perform other duties required for the good of the business and as assigned by appropriate management.\nEssential Duties:\nMonitor accounts receivable aging and follow up on past-due accounts\nSupport audits by providing requested documentation and explanations\nProvide excellent customer service while enforcing payment terms\nSubmit invoices on customer portals accurately\nHandles customer visits pertaining to billing and collections questions and issues\nHandles monthly statements generated for customers per request\nProvides collections assistance for special billing customers\nConducts short pay reporting and collection\nMaintain detailed notes and records in collection system\nEscalate delinquent accounts according to company collection procedures\nAssist in reviewing and processing credit requests for account debtors\nCollect, verify, and maintain debtor credit information\nSet up and update debtor profiles to ensure verified and accurate information is maintained, review credit line limits, and confirm terms in the factoring system\nEnsure SOP is followed for accepting new debtors, escalate when necessary\nManage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members\nSkills/Experience:\nAbility to work independently and collaboratively\nStrong mathematical & data entry skills\nHigh attention to detail and accuracy\nAbility to manage multiple accounts and prioritize workloads\nProblem-solving and conflict resolution skills\nProficient use of Microsoft Excel, Word, and Outlook\nKnowledge of business accounting reports and principles\nEffective communication via phone and email\nAble to work time as needed for the success of the business\nEducation/Training/Requirements:\nMinimum High School Diploma or GED required\nBachelor's degree in accounting, Business Administration, or equivalent education preferred\n1-4 years of factoring experience preferred\nSupervisory Responsibility\nThis position has no supervisory responsibilities.\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nThis job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk; use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.\nPosition Type/Expected Hours of Work\nThis position has assigned work shifts which include daytime business hours\nEEO Statement\nSyfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.\nIntroductory Period:\nProgress reports at 30 and 60 days with a review by management at 90 days.\n","Credit And Collections Specialist

Job Summary Credit and Collections: Process all special billing customers' invoices. Ensuring timely and...","Credit and Collections Specialist",[145],["B","3516262111"],"Work at Syfan USA Corp","1 days ago","/jobs/3516262111-credit-and-collections-specialist","Gainesville, GA, United States","/jobs?keyword=Syfan+USA+Corp","/jobs?location=Gainesville%2C+GA%2C+United+States","/jobs?keyword=Credit+and+Collections+Specialist",{"_65":66,"_67":146,"_69":147,"_71":148,"_73":149},"Gainesville","Gainesville, GA, United States, 30501","GA","30501",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Job Description: Pay Range: $24hr - $27hr Responsibilities: Email communication to customers - C Use defined programs in assisting customers with items they requested

","descriptionText","Credit Collections Agent Cynet Systems Marketing & Communications Job Title Job Description: Pay Range: $24hr - $27hr Responsibilities: Email communication to customers - C Use defined programs in assisting customers with items they requested","Job Title

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