Customer Service Representative - Greenwood SC
VetJobs, Greenwood, SC, United States
Customer Service Representative
Eaton's ES AMER ARS division is currently seeking a Customer Service Representative. This role will take place at our brand new facility! The Customer Service Representative provides comprehensive service and support for the Low Voltage Busway plant to internal and external customers. This role coordinates and expedites customer orders, manages delivery and re-promise dates in the Vista system, and ensures timely communication of customer needs to production teams. The position supports achievement of key customer service metrics through data analysis, reporting, and proactive issue resolution. Serving as the primary liaison between sales, materials, manufacturing, and customers, the role ensures production schedules, shipping commitments, and customer satisfaction objectives are consistently met. The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Manage end-to-end customer order processing, including order entry, scheduling, releases, rescheduling, expediting, maintenance, and status updates as required. Professionally and accurately communicate customer order information through the established customer commitment process. Respond promptly to inquiries from field sales, customers (internal and external), and distributors regarding order status, lead times, and shipping requirements. Coordinate customer order requirements with production teams and communicate plant capability and commitments back to customers. Compile and manage monthly plant load and billing plans, maintain customer order backlog, and present related information in weekly meetings. Represent the Order Management function internally and externally, including delivering presentations when required. Communicate order flow status with cross-functional teams (sales, engineering, materials) to support plant quality and delivery objectives. Collaborate with production, engineering, marketing, and shipping teams to resolve daily order issues and ensure on-time shipment. Coordinate with the Shipping Department to meet required ship dates and address critical customer requirements. Provide backup support to address customer issues across all groups when management is unavailable. Cross-train in multiple production areas to develop comprehensive product and process knowledge and provide backup support when needed. Gather, analyze, and interpret data to identify issues, trends, and recommend appropriate courses of action. Support monthly production planning activities. Perform additional duties as assigned.
Eaton's ES AMER ARS division is currently seeking a Customer Service Representative. This role will take place at our brand new facility! The Customer Service Representative provides comprehensive service and support for the Low Voltage Busway plant to internal and external customers. This role coordinates and expedites customer orders, manages delivery and re-promise dates in the Vista system, and ensures timely communication of customer needs to production teams. The position supports achievement of key customer service metrics through data analysis, reporting, and proactive issue resolution. Serving as the primary liaison between sales, materials, manufacturing, and customers, the role ensures production schedules, shipping commitments, and customer satisfaction objectives are consistently met. The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Manage end-to-end customer order processing, including order entry, scheduling, releases, rescheduling, expediting, maintenance, and status updates as required. Professionally and accurately communicate customer order information through the established customer commitment process. Respond promptly to inquiries from field sales, customers (internal and external), and distributors regarding order status, lead times, and shipping requirements. Coordinate customer order requirements with production teams and communicate plant capability and commitments back to customers. Compile and manage monthly plant load and billing plans, maintain customer order backlog, and present related information in weekly meetings. Represent the Order Management function internally and externally, including delivering presentations when required. Communicate order flow status with cross-functional teams (sales, engineering, materials) to support plant quality and delivery objectives. Collaborate with production, engineering, marketing, and shipping teams to resolve daily order issues and ensure on-time shipment. Coordinate with the Shipping Department to meet required ship dates and address critical customer requirements. Provide backup support to address customer issues across all groups when management is unavailable. Cross-train in multiple production areas to develop comprehensive product and process knowledge and provide backup support when needed. Gather, analyze, and interpret data to identify issues, trends, and recommend appropriate courses of action. Support monthly production planning activities. Perform additional duties as assigned.