Customer Service Agent - OTS Hunter
DSV, Houston, TX, United States
Customer Service Agent - OTS Hunter
Location: USA - Houston, 10650 Okanella Street
Division: Solutions
Position Summary
The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.
Essential Duties and Responsibilities
Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
Develop and maintain reports and dashboards to support daily business operations and customer service performance.
Ensure accuracy and reliability of data through data cleaning, validation and standardization.
Collaborate with operations, IT and customers to address reporting and customer service needs.
Support ad-hoc data requests, customer inquiries and analysis requests as needed.
Skills & Abilities
Education & Experience: Must have a high school diploma or general education degree (GED). 1-3 years' experience in a Customer Service-related capacity. Bachelor's degree in Logistics and Supply Chain Management, Business or related field (preferred but not required. Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.
Computer Skills: Intermediate computer skills Proficient with MS Office Proficiency in Excel (pivot tables, formulas, charts). Ability to perform basic data interpretation and analysis Understand data cleaning, validation and standardization. Familiarity with data visualization tools (Power BI, Tableau, etc.)
preferred but not required. Warehouse Management Systems (WMS) Functions
Core Competencies
Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies
Physical Demands
Occasionally - Hand & Finger manipulation, Sitting, Handling product and/or packaging materials Frequently - Bending Constantly - Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: This role requires a high frequency of computer keyboarding with a high frequency of viewing a computer monitor. Must wear PPE to include a minimum of composite or steel-toe shoes and a safety vest.
Work Environment
Work is performed predominately in a warehouse environment in all weather conditions, including temperature extremes, during day and/or night shifts. Work can be required to be performed in emergency and stressful situations. The noise level in the work environment is usually low to moderate.
Wage range: $24.08 - 30.10/hr Shift: 1st
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
Location: USA - Houston, 10650 Okanella Street
Division: Solutions
Position Summary
The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.
Essential Duties and Responsibilities
Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
Develop and maintain reports and dashboards to support daily business operations and customer service performance.
Ensure accuracy and reliability of data through data cleaning, validation and standardization.
Collaborate with operations, IT and customers to address reporting and customer service needs.
Support ad-hoc data requests, customer inquiries and analysis requests as needed.
Skills & Abilities
Education & Experience: Must have a high school diploma or general education degree (GED). 1-3 years' experience in a Customer Service-related capacity. Bachelor's degree in Logistics and Supply Chain Management, Business or related field (preferred but not required. Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.
Computer Skills: Intermediate computer skills Proficient with MS Office Proficiency in Excel (pivot tables, formulas, charts). Ability to perform basic data interpretation and analysis Understand data cleaning, validation and standardization. Familiarity with data visualization tools (Power BI, Tableau, etc.)
preferred but not required. Warehouse Management Systems (WMS) Functions
Core Competencies
Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies
Physical Demands
Occasionally - Hand & Finger manipulation, Sitting, Handling product and/or packaging materials Frequently - Bending Constantly - Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: This role requires a high frequency of computer keyboarding with a high frequency of viewing a computer monitor. Must wear PPE to include a minimum of composite or steel-toe shoes and a safety vest.
Work Environment
Work is performed predominately in a warehouse environment in all weather conditions, including temperature extremes, during day and/or night shifts. Work can be required to be performed in emergency and stressful situations. The noise level in the work environment is usually low to moderate.
Wage range: $24.08 - 30.10/hr Shift: 1st
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.