Guest Relations Representative
Prodigious Worldwide, Boston, MA, United States
Guest Relations Representative
This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.
Responsibilities include:
Support Facilities team in maintaining the appearance of the office / reception area
Greet and direct clients, outside visitors, and employees
Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
Manage and maintain visitor systems in accordance with Groupe policy
Answer agency main contact phone numbers; provide assistance and guidance
Respond to employee and external inquiries; provide information and resolve problems as necessary
Report all safety issues
Provide administrative backup support for Facilities Management team
Perform other duties as assigned
Qualifications include:
1-3 years of experience in the field or in a related area
Excellent communication skills
Ability to work with a wide variety of internal and external groups
Experience working in a rapid and complex changing environment
Passionate about providing outstanding customer service
Enthusiastic and creative team player with a strong drive to create a positive work environment
Demonstrate ability to manage multiple, diverse tasks simultaneously
High degree of energy, motivation and dedication to quality and excellence
Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
Demonstrate ability to collaborate effectively with all levels and functions
Ability to maintain confidentiality
Additional information: All your information will be kept confidential according to EEO guidelines. Work sponsorship is not available for this role.
This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.
Responsibilities include:
Support Facilities team in maintaining the appearance of the office / reception area
Greet and direct clients, outside visitors, and employees
Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
Manage and maintain visitor systems in accordance with Groupe policy
Answer agency main contact phone numbers; provide assistance and guidance
Respond to employee and external inquiries; provide information and resolve problems as necessary
Report all safety issues
Provide administrative backup support for Facilities Management team
Perform other duties as assigned
Qualifications include:
1-3 years of experience in the field or in a related area
Excellent communication skills
Ability to work with a wide variety of internal and external groups
Experience working in a rapid and complex changing environment
Passionate about providing outstanding customer service
Enthusiastic and creative team player with a strong drive to create a positive work environment
Demonstrate ability to manage multiple, diverse tasks simultaneously
High degree of energy, motivation and dedication to quality and excellence
Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
Demonstrate ability to collaborate effectively with all levels and functions
Ability to maintain confidentiality
Additional information: All your information will be kept confidential according to EEO guidelines. Work sponsorship is not available for this role.