Account Specialist I
Sherwin Williams, Garland, TX, United States
Account Representative I
The Account Representative I serves as a liaison between Sherwin Williams' customers, internal departments, and business partners. The Account Representative I is responsible for a limited number of external customer accounts, provides administrative support to the Coil CS department ensuring necessary tasks are completed to support the Coil business and meeting customer requirements. Responsibilities include performing multiple administrative tasks while working with members of multiple departments to respond to customer needs, maintaining strong customer relationships and ensuring efficient processing of customer critical information.
This position requires 10% travel.
This position is a hybrid role between the candidate's home and our Garland, TX location.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Full-time regular employees not covered by a collective bargaining agreement are eligible for:
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid "flex" days which can be used for unplanned absences, such as sick days.
Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked
Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked
4 workweeks (on a 12 month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child
Responsibilities
Promptly process incoming orders received from external customers via email, phone, fax and EDI
Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across Coil coatings plants throughout the US. Maintain customer-required metrics and recurring reports
Responsible for invoicing of customer shipments from manufacturing sites and multiple offsite warehouses
Work with offsite warehouses to ensure accurate shipment information is received and invoice shipments daily
Enter transfer orders from production facilities to multiple offsite warehouses to maintain appropriate inventory levels to service customers
Receiving of transferred material to multiple offsite warehouses and customer consignment warehouses ensuring accurate transactions and trouble-shooting inventory discrepancies
Process all customer consignment billing timely and accurately. Work closely with CSR's on consignment warehouse inventory discrepancies to invoice promptly.
Receiving of transferred material to customer consignment warehouses and correcting system errors with transfers. This includes running weekly reports to troubleshoot failed transfers
Process carrier freight claims timely to ensure Sherwin Williams is compensated for lost and/or damaged material and update Valtrack with required information.
Process customer credits and debits timely to clear short payments and/or clear customer AR balance
Process field and line claims credits timely to customers
Process customer rebates received from Finance timely
Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories
Communicate customer complaints to site support in detail utilizing Sherwin Williams' internal quality system
Follow-up on customer issues timely and obtain support with key personnel as needed.
Apply departmental policies and procedures to resolve complex situations
Ability to see inconsistencies and offer suggestions for improvement
Work in a close team-environment to provide necessary support to ensure top level service to customers
Performs other duties as assigned.
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a High School Diploma or equivalent
Must have a minimum of one (1) year customer service experience
Must have experience with Microsoft Office applications
Preferred Requirements:
Have an Associate's Degree or higher; Preferably in Business, Marketing, Communications, or related field
Have a minimum of two (2) years customer service experience
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life
with rewards, benefits and the flexibility to enhance your health and well-being Career
with opportunities to learn, develop new skills and grow your contribution Connection
with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer.? All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Job Info
Job Identification 2610110
Job Category Customer Service
Locations USA TX Garland Shiloh Road Plant
Employment Category Full-time regular
Minimum Salary $56,743
Maximum Salary $70,367
The Account Representative I serves as a liaison between Sherwin Williams' customers, internal departments, and business partners. The Account Representative I is responsible for a limited number of external customer accounts, provides administrative support to the Coil CS department ensuring necessary tasks are completed to support the Coil business and meeting customer requirements. Responsibilities include performing multiple administrative tasks while working with members of multiple departments to respond to customer needs, maintaining strong customer relationships and ensuring efficient processing of customer critical information.
This position requires 10% travel.
This position is a hybrid role between the candidate's home and our Garland, TX location.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Full-time regular employees not covered by a collective bargaining agreement are eligible for:
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid "flex" days which can be used for unplanned absences, such as sick days.
Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked
Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked
4 workweeks (on a 12 month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child
Responsibilities
Promptly process incoming orders received from external customers via email, phone, fax and EDI
Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across Coil coatings plants throughout the US. Maintain customer-required metrics and recurring reports
Responsible for invoicing of customer shipments from manufacturing sites and multiple offsite warehouses
Work with offsite warehouses to ensure accurate shipment information is received and invoice shipments daily
Enter transfer orders from production facilities to multiple offsite warehouses to maintain appropriate inventory levels to service customers
Receiving of transferred material to multiple offsite warehouses and customer consignment warehouses ensuring accurate transactions and trouble-shooting inventory discrepancies
Process all customer consignment billing timely and accurately. Work closely with CSR's on consignment warehouse inventory discrepancies to invoice promptly.
Receiving of transferred material to customer consignment warehouses and correcting system errors with transfers. This includes running weekly reports to troubleshoot failed transfers
Process carrier freight claims timely to ensure Sherwin Williams is compensated for lost and/or damaged material and update Valtrack with required information.
Process customer credits and debits timely to clear short payments and/or clear customer AR balance
Process field and line claims credits timely to customers
Process customer rebates received from Finance timely
Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories
Communicate customer complaints to site support in detail utilizing Sherwin Williams' internal quality system
Follow-up on customer issues timely and obtain support with key personnel as needed.
Apply departmental policies and procedures to resolve complex situations
Ability to see inconsistencies and offer suggestions for improvement
Work in a close team-environment to provide necessary support to ensure top level service to customers
Performs other duties as assigned.
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a High School Diploma or equivalent
Must have a minimum of one (1) year customer service experience
Must have experience with Microsoft Office applications
Preferred Requirements:
Have an Associate's Degree or higher; Preferably in Business, Marketing, Communications, or related field
Have a minimum of two (2) years customer service experience
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life
with rewards, benefits and the flexibility to enhance your health and well-being Career
with opportunities to learn, develop new skills and grow your contribution Connection
with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer.? All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Job Info
Job Identification 2610110
Job Category Customer Service
Locations USA TX Garland Shiloh Road Plant
Employment Category Full-time regular
Minimum Salary $56,743
Maximum Salary $70,367