Customer Experience Representative - Manchester, NH (Hybrid)
Hubbell, Manchester, NH, United States
Customer Experience Representative - Manchester, NH (Hybrid)
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell. Service approximately 80-100 customer contacts per day. Provide price and availability, order status, and general customer information upon request. Interpret and communicate information from ERP system and customer portal to customers. Process, resolve, and expedite orders. Collaborate with team members to balance out workload leading to a fast, high quality response for the customer. Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment. Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer. Code calls/emails/chats to accurately reflect interaction type. Complete customer spreadsheet and other special notifications. Utilize strong technical knowledge to handle more advanced product-related inquiries. Look up special pricing agreements and convey accurate price to internal and external customers. Create quotes as permitted within pricing guidelines. Facilitate creation of customer order reports. Manage key accounts, challenging accounts, and challenging salespeople. SAP, SALESFORCE experience preferred. Experience working with customers to solve problems is required. High School Diploma in General Studies (required). College Education in any field of study is preferred. Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell. Service approximately 80-100 customer contacts per day. Provide price and availability, order status, and general customer information upon request. Interpret and communicate information from ERP system and customer portal to customers. Process, resolve, and expedite orders. Collaborate with team members to balance out workload leading to a fast, high quality response for the customer. Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment. Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer. Code calls/emails/chats to accurately reflect interaction type. Complete customer spreadsheet and other special notifications. Utilize strong technical knowledge to handle more advanced product-related inquiries. Look up special pricing agreements and convey accurate price to internal and external customers. Create quotes as permitted within pricing guidelines. Facilitate creation of customer order reports. Manage key accounts, challenging accounts, and challenging salespeople. SAP, SALESFORCE experience preferred. Experience working with customers to solve problems is required. High School Diploma in General Studies (required). College Education in any field of study is preferred. Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.